RESOLVED: App 2.76.1: steps/calories revert to zero, no live HR

[CarlosCFitbit]

Fitbit Update 08/24/2018: As we've received multiple confirmations of this issue being resolved with the update to the Fitbit app, version 2.77, I will be closing this thread.

If you come across this issue in a future instance, please create a new topic on the forum and reference this one as the issue. Thanks for your patience as we worked to get you all back on track.

---

Fitbit Update: 8/23/18

Hey, everyone! 

Thanks so much for your patience. We really appreciate your cooperation while we released the Fitbit for Android app version 2.77. It has been fully released to everyone, so please go to the Google Play Store and download it as soon as you can! 

Many of you that already updated have confirmed you see your real-time heart rate back in the Fitbit app and that your steps/calories are updating. I will leave this thread open in case anyone has any issues, but I hope you are all set after updating. Thanks for all your help! 

---

Fitbit Update: 8/21/18

Hi, Everybody!

Today, we started releasing the Fitbit for Android app version 2.77. Please check the Google Play store on your phone to see if the update is available to you. We roll out Android updates progressively, so if you don't see it available to you right now it will be there soon. 

---

Fitbit Update 8/16/18: 

Hi everyone - The fix for this issue will be out in our next app release which you can expect within the next 2 weeks.

We will provide an update in this thread once it has been released. Thanks again for all your patience and cooperation. 

---

Fitbit Update 8/13/18:

We’re aware of the issue and are working to identify a resolution as quickly as possible. We're sorry for any inconvenience this has caused. 

In the meantime, please continue to view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. Thanks for your understanding. 

---

Fitbit Update 8/11/18: Hey, everyone! Thanks for confirming that you are still experiencing this issue even now with the Fitbit app 2.76.1. Rest assured, we have escalated this issue to our team for investigation. 

I'll make sure to provide updates in this thread so please stay tuned. Thanks for your help and cooperation! 

---

Fitbit Update 8/9/18: Hi everyone. Thanks for taking the time to report this issue here on the Android forum. I've passed your reports along to our engineering team so they can begin investigating. From what I've gathered, this issue is app specific and not affecting the Fitbit web dashboard (which is correctly showing all activity data as expected). To keep thing organized, I've merged several threads to this one. 

I appreciate your patience and am sorry for any inconvenience this has caused. In the meantime, I welcome you to continue sharing your experiences here. In the meantime, you can view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. 

When I hear something new, I'll be sure to update the thread with the latest info.

[bhoover]

My steps are not showing on my dashboard on my iphone.  Help!

[GraceFitbit]

Hi @bhoover,

It's very nice to see you here!

Are you seeing the step tile at all in the App? If not, it might be hidden. Please see what I posted here for instructions on how to show your hidden tiles.  

If you are seeing the tile but aren't seeing any steps, your tracker might not be syncing with the App. Try manually/force syncing your tracker. To do so tap the 'Account' tab in the app > tap on the image of your Fitbit > then tap 'Sync Now'.

Hopefully that works! If not, let me know and I'll see what else we can do to get you back on track. 

[moncy18]

Hi I am unable to see the sync now option in my account

[moncy18]

I am not able to see the steps count in the app but when on tiles

[gregory891]

My dashboard (14 March 2016) stopped showing synch and step tiles.  Everything is up to date (Fitbit Ap and iOS).  Can't select the tiles in the Ap - (Edit option) - they simply aren't there !!

[bcalla]

This just happened to me, too.  Was an update pushed out?

When I go into edit, the only trackable items are:

- calories burned

- track exercise

- weight

- calories eaten

- start food plan

- water

The app on my PC has everything.

[RoaringMice]

I am having the same problem. There was an update to the app a few days ago, and the issue has been since that time.

[RoaringMice]

No steps, no pic where you can sync now. Every once in a while, it does come back, but in the wrong order on the screen. Then gone again.

[bcalla]

Oddly, everything came back about an hour ago...

[RoaringMice]

Mine did as well, then it disappeared again.

[RoaringMice]

Everything came back this morning, and lasted until about 30 minutes ago, when it went away again. This is a PITA. 

[teresamb]

I am experiencing the same problem. My app is suddenly not showing my steps, sleep or active minutes. everything was fine this morning. There is no where on the app that i can force sync.

[jlewis12]

My fitbit is not showing the "Steps" line on it.  I tried the "Sync" option but it didn't bring the "Steps" line back on the fitbit.  What other option I should try to bring it back?

[jlewis12]

It is working now. Thanks.

[inso]

my steps arent showing only the calories burnt are showing and the other thing slike weight water food and excercise but no steps or heart rate and i tired doing what you said it didnt work 😞 

[MarreFitbit]

It's nice to see you around the Community @inso, welcome aboard ! It seems that your tracker was unpaired and that's the reason why is not showing your data. Try setting it up again, if you have issues with this process, please check this post to find the steps on how to solve the issue. 

Keep me posted after setting it up to confirm that your Fitbit is back on track! 

[W2193dors]

My steps are not showing up someone in cell phone office did something I cannot figure it out I have a smart phone not an

[MarreFitbit]

Hello my friend @W2193dors, welcome here! I'm not quite sure about your post... would you mind to clarify so I can assist you properly? Are you saying that you're not able to log in someone else's cell phone office? or you're not being showed up in your friend's list?

[Mamadixie]

My steps are not showing on dashboard.  Have not shown up since Wednesday evening.  Cannot find button to sync now in the account info.