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Device not syncing

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‎08-15-2018 08:30

‎08-15-2018 08:30

I recently updated my Android phone and now I'm getting a error message when I try to sync my Fitbit. I don't know how to troubleshoot the problem. I am now using Android version 9.

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3 REPLIES 3

‎08-15-2018 21:46

‎08-15-2018 21:46

@Melia401 Hi and Welcome - this is a currently known issue and is being looked into - please refer to the following link for any updates should they be posted https://community.fitbit.com/t5/Android-App/Android-9-0-Pie-not-able-to-sync/m-p/2889550#M82148

 

also be aware that the current version of the app is having a few difficulties also and can be followed as below

https://community.fitbit.com/t5/Android-App/App-2-76-1-steps-calories-revert-to-zero-no-live-HR/td-p...

 

Sorry I could not have been of more help on your enquiry

 

Kind Regards

 

Wayne

Charge 2, 3 - Windows 8.1 - Samsung S6, S8, S9 - Each day we learn something new is a day not wasted
Best Answer
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‎08-15-2018 22:16

In response to ashwolve

‎08-15-2018 22:16

Thanks so much for your response. Turns out that during the upgrade my
Bluetooth was turned off. I turned it on and then restarted my phone and
Fitbit was able to sync.

Martin
Best Answer

‎08-15-2018 22:20

In response to Melia401

‎08-15-2018 22:20

Happy Days - Glad its all sorted now

 

All the best

 

Wayne

Charge 2, 3 - Windows 8.1 - Samsung S6, S8, S9 - Each day we learn something new is a day not wasted
Best Answer