Didn't receive Happy hill badge

[Shamrock1979]

I have accumulated over 10 floors pretty much every day and somehow haven't been awarded the badge yet. Anybody else? Any ideas???

Moderator Edit: Clarified subject

[LZeeW]

Hello @Shamrock1979 and welcome to the Community.  What model do you use?  Do you use a Pixel watch?  There are other threads about this problem from Pixel watch users.  Can you give more details?

[Shamrock1979]

Yes a pixel watch 2. Every other badge collects just fine, but the happy hill won't. On my watch and on the app the. Correct floor count is there, but somehow the badge never gets triggered.

[LZeeW]

@Shamrock1979   I’m going to flag this post to get a moderator’s input.  For clarification, you get the Redwood Forest at 25 floors.  Are you getting that badge, if earned?

[Shamrock1979]

I don't think I've earned that one yet. Happy hill is easy since I live upstairs, any time I leave my apartment contributes. Tomorrow I might just continually go up and down the 

-------

It is what it is, not ridiculously important, just wondering if I was the only one. Thanks for the feedback.

[LizzyFitbit]

Welcome to the forums, @Shamrock1979. @LZeeW Thanks for the heads up!

@Shamrock1979 Thanks for bringing this to our attention, and for confirming that your other badges seem okay. I'm sorry for this inconvenience. This is odd as the badge should appear as long as you reach the required goal. Because this didn't happen to you, I've contacted our Support team to request a new case on your behalf. They'll provide you with more information, so please keep an eye on your inbox.

[phops]

I also have this exact same issue with the happy hill badge. 

[LizzyFitbit]

Welcome to the community forums, @phops.

Thanks for joining this thread and letting me know about the issues with this badge. As long as you've climbed the required amount of floors, you should get a badge to celebrate your milestone. I understand this didn't happen to you and so you can receive assistance, I've contacted our Support team so they can create a case on your behalf. You should be getting a reply soon.

[MomentsNotice]

The daily and lifetime climb badges are broken on the Pixel Watch 1 and 2. I opened a support ticket a year ago, and after a few back and forth emails I haven't received a response since.

This is definitely a known issue and so far they're shown no incentive to fix the problem. 

[Theovon]

Yeah it doesn't seem to work on mine either, pixel 2 watch with the latest software. Ive also noticed for breath doesn't seem to record sessions either

[Albi1194]

Me too! I am also having the same issue.

[Crabucino]

I also have this issue.

[what.a.gem]

Same problem here

[anomanderpurake]

I'm also having the same issue. I hit 10 floors most days but don't have the Happy Hill badge. And I did 25 floors today but also didn't get the Redwood Forest badge. 

[MiniSumo]

This looks to be a common problem, again I've a Pixel Watch 2 connecting to a Pixel 7a - the walking is tracked for badges but the stairs have triggered nothing.

[Sraddant]

I am also having this issue with my pixel 2 watch. I get 10 floors multiple days and still haven't earned the happy hills badge 

[MiniSumo]

Still not fixed in the latest release 😞

[NismoNinja]

I'm also having this issue.  I've hit 10 floors several times and no badge. I've also certainly done more than 25 lifetime floors and no lifetime climbing badges either.  Disappointed for sure. 

[RiekoC]

The Fitbit team is aware of the issue with the Floor badges. See this thread (<-- click link)

Hopefully, this will be fixed soon in an update.

[animald]

Same issue, watch is correctly reporting the floors to the Fitbit App, 32 today, 13 on the first day I got it, no badges.

So the issue is not the watch, but the app. Perhaps the service which assigns the badges isn't correctly configured to listen to the Pixel series of watches.

Or perhaps the Pixel series of watches incorrectly logs them as manually entered, as this is what someone on support chat suggested to me, before I confirmed that none of the floors have been entered by me.

Either way, something is clearly wrong here.

Why is there several posts about this but no progress?