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Difficulties after Fitbit app update

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‎01-23-2020 01:56 - last edited on ‎01-24-2020 14:07 by Fitbit Moderator

‎01-23-2020 01:56 - last edited on ‎01-24-2020 14:07 by Fitbit Moderator

Fitbit Charge 3 Huwaei P Smartphone. Has worked perfectly every day since 18.4 19. Since an app update on 11 12 19 a whole list of problems and basically it hasn't worked since then! (numerous conversations with Fitbit (all documented) have got me nowhere even emailed James Park! . Now can't even connect tracker to the app. Paid £120 for this and it was great when it worked. Returning it and expecting full refund if not going to trading standards and nyine else interested - hundreds of users in the same position disgusting!

 

Moderator edit: Subject for clarity 

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‎01-24-2020 14:06

‎01-24-2020 14:06

Hi @Lindarhasa, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

 

Let me know if you have any additional questions, I'll be around.

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