Difficulties syncing Alta HR

[Xanthy]

HELP!!!  I have read the posts and have tried everything noted and yet I'm still not syncing.  I have a Samsung 8 and realized tonight that my phone isn't syncing.  Turned on and off blue tooth, uninstalled and reinstalled the app, restarted my phone, put it foe charging and it keeps telling me that it can locate my tracker. Nothing is working.  

Moderator Edit: Clarified subject

[RobertoME · Accepted solution]

Hi there @Xanthy, nice to have you here in the Fitbit Community! I saw you are experiencing issues to sync your Alta HR with your phone. You mentioned you have tried different solution on your to address this issue, however I'm wondering if you have tried a restart on your tracker? It was released a new version of the Fitbit app recently, which I'm sure you've installed already, so I'm wondering how it goes so far?

If the issues still persists have you tried with a restart on your tracker? Perhaps this will do the trick to sync your tracker:

1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
4. Unplug your tracker from the charging cable.

If you have the recent version of the Fitbit app: Android app version 2.66 is now available - 2/5 and the issues still is persists, try to log out from your Fitbit Dashboard and force quit the Fitbit, go to your app and log back in and try one ore time again.

See you later and hope you get back on track soon.

[Limjitnlong]

My new Huawei mate 10 Pro is not syncing and had tried Robertofitbit suggestion, updated to latest version, still persist but when change back to Mate 9 Pro it works...

[Xanthy]

Thank you! After 4 hours the recharging worked.

[Dabooth]

I have only had my fitbit for over a week and it stopped syncing. This solution did not work for me...

[Lauriemarie]

Mine too. Having a hard time finding out what the problem is.

[Slflood]

I am having the same issue with samsung 8 and alta hr not syncing since April 16th. I have repeated restarted all bluetooth connections and reinstalled the app from Google play,  and tried the tracker restart described here. Still won't sync...

[Limjitnlong]

Mine is still not working either..

Thank you,

Best Regards,

Sent from my Huawei Mate 10 Pro

Moderator Edit: Removed Personal Information

[Dabooth]

I am seriously regretting this purchase.

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@Dabooth wrote:

I have only had my fitbit for over a week and it stopped syncing. This solution did not work for me...I am seriously regretting this purchase.

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[RobertoME]

Hi @Limjitnlong and welcome aboard to the Fitbit Community @Dabooth, @Lauriemarie, @Slflood! My apologies for the late response. After reading your posts, I'm wondering how it goes? Is the issue persisting? 

In case it does, last week was released a new version of the Fitbit app that contain stability improvements, that might help to address the syncing issues you have mentioned. For more details regarding the new update, please go here.

In addition, if the syncing issues continue please use this help article: Why won't my Fitbit device sync?

I'll see you until the next opportunity. Stay tuned if you need more help.

[wslak]

i have tried resetting my alta hr fitbit.  i have done everything that was suggested and it will still not sync. It just keeps going round and round.  

[Squeakzilla]

I am having the same problem. I have reset the fitbit, I have uninstalled and reinstalled the newest version of the app, I have restarted the phone.. Still won't sync. 

This has been a frequent issue with this model fitbit since I bought it a year ago.  Frustrating and disappointing.

[Mantecamama]

Same here.  I've tried everything and it won't sync.  Keep thinking in missing something.   So is this  just tough luck for us?

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@Squeakzilla wrote:

I am having the same problem. I have reset the fitbit, I have uninstalled and reinstalled the newest version of the app, I have restarted the phone.. Still won't sync. 

This has been a frequent issue with this model fitbit since I bought it a year ago.  Frustrating and disappointing.

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[Squeakzilla]

fwiw, i finally got it to sync by some combination of unpairing my fitbit
to the blue tooth, removing the firbit from my account, then starting
over. somehow it lost some of the data from a couple days but it is
sync'ed now. i am not confident it will sync again. 😕

[Squeakzilla]

also, i spoke to someone at the help desk who told me that my phone is not compatible - it's been (sort of) working for over a year now, how did it just become completely incompatible?  It's not a weird kind of phone, it's a G5... anyway, he suggested trying to sync it via laptop, then (if successful) trying again via app.  when/if it fails again, i'll give that a try.

[avalencia]

Hi there

I have tried the restart of my Fitbit alta HR and restarted my app and it's still not syncing. Where do I go from here? 

Thanks!

[Xanthy]

I had to restart 3x and than it synced.
Hope this helps!

[lori1140]

Two comments: 

1)You optimistic report sez this problem was solved....Based on my personal experience and that of others here, the problem has NOT been solved.

2) Why don't you tell us what the red exclamation point means -- what is the problem???  Don't just suggested a "fix", but clarify what is going on.....

[Xanthy]

What????
My problem was fixed. I was merely stating what I did and it worked.
There is no need for your attitude.
Have a great day!

[Kurvkat]

Hi there is no button on the Alta hr charge cable