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Difficulties syncing Charge 3

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‎12-29-2019 11:19 - last edited on ‎12-30-2019 11:34 by Fitbit Moderator

‎12-29-2019 11:19 - last edited on ‎12-30-2019 11:34 by Fitbit Moderator

My phone isn't finding my fitbit 3 to sync, I have Bluetooth and location on. What can I do? 

 

Moderator edit: Subject for clarity

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‎12-30-2019 11:33

‎12-30-2019 11:33

Hello @leonormlopez, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for the information that was shared in your post. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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