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Difficulties with Versa 2 and Samsung Galaxy Note 9

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‎12-02-2019 18:29 - last edited on ‎12-03-2019 11:20 by Fitbit Moderator

‎12-02-2019 18:29 - last edited on ‎12-03-2019 11:20 by Fitbit Moderator

Versa fitbit 2 doesnt seem to work with Samsung note 9.  Why

 

Moderator edit: Subject for clarity 

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4 REPLIES 4

‎12-03-2019 11:20

‎12-03-2019 11:20

Hi @Sg973, welcome to the Community Forums!

 

Thanks for bringing this to my attention. To better assist you with your concern, can you please give me more information and details about the inconvenience you're currently experiencing with your Versa 2 and your Samsung Galaxy Note 9? What do you mean when you say that your Fitbit doesn't work with your Android mobile device? Keep in mind that your mobile device is not currently listed as a compatible device with our products and services, therefore, you can experience some connection difficulties with it. 

 

Let me know if you have any additional questions.

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‎12-03-2019 13:41

In response to RicardoFitbit

‎12-03-2019 13:41

Hey Ricardo, you better check that list again. The Note9 is listed as compatible.

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‎12-03-2019 15:04

‎12-03-2019 15:04

Can you get text message alerts with versa 2

Get Outlook for Android
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‎12-04-2019 17:25

In response to Sg973

‎12-04-2019 17:25

Hello! It's a pleasure for me to continue providing assistance. Welcome aboard @elbrute and thanks for your reply @Sg973. 

 

@elbrute My bad, thanks for bringing this to my attention. Upon checking the compatibility list I noticed that the Samsung Galaxy Note 9 was recently added just as you stated, thanks for pointing this out.

 

@Sg973 You can get text, phone and calendar notifications with your Fitbit Versa 2. To learn more about this, please check our help article:  How do I get notifications from my phone on my Fitbit device?.  

 

I'll be around if further assistance is required.

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