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‎12-29-2019 11:02 - last edited on ‎12-30-2019 11:32 by Fitbit Moderator

‎12-29-2019 11:02 - last edited on ‎12-30-2019 11:32 by Fitbit Moderator

My screen has gone white with lines running down it. Done resets and changed clocks but nothing seems to be helping. Any ideas??

 

Moderator edit: Subject for clarity

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‎12-30-2019 11:32 - last edited on ‎08-16-2025 12:26 by Fitbit Moderator

‎12-30-2019 11:32 - last edited on ‎08-16-2025 12:26 by Fitbit Moderator

Welcome to the Community Forums @Jen-pu.

Thanks for bringing this to my attention and for the details that were shared in your post, your effort and patience troubleshooting this situation prior to posting are appreciated too. To move forward with this and get you back on track, can you please let me know which Fitbit device are you using? 

Keep me posted and let me know if you have any additional questions. 

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‎12-30-2019 14:50

In response to RicardoFitbit

‎12-30-2019 14:50

I'm using a charge 3 and have tried to restart it using ur steps but still no display! Please help! 

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‎12-30-2019 15:19

In response to RicardoFitbit

‎12-30-2019 15:19

Charge 3

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