12-29-2019
01:54
- last edited on
12-30-2019
11:12
by
RicardoFitbit
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12-29-2019
01:54
- last edited on
12-30-2019
11:12
by
RicardoFitbit
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I have just received nu new Fitbit Charge 3. However my screen is not active, I cannot remove the Fitbit logo. How to proceed?
Moderator edit: Subject for clarity

12-30-2019 11:11
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12-30-2019 11:11
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Hi @Royce51, welcome to the Community Forums!
Thanks for bringing this to my attention. If you haven't already done so, I recommend you to restart your Charge 3 following the steps that are specified on this help article and then initiate the setup process. Please check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your Fitbit.
Keep me posted.

