help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Display only showing Fitbit logo

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-29-2019 01:54 - last edited on ‎12-30-2019 11:12 by Fitbit Moderator

‎12-29-2019 01:54 - last edited on ‎12-30-2019 11:12 by Fitbit Moderator

I have just received nu new Fitbit Charge 3. However  my screen is not active, I cannot remove the Fitbit logo. How  to proceed?

 

Moderator edit: Subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎12-30-2019 11:11 - last edited on ‎08-16-2025 12:27 by Fitbit Moderator

‎12-30-2019 11:11 - last edited on ‎08-16-2025 12:27 by Fitbit Moderator

Hi @Royce51, welcome to the Community Forums!

Thanks for bringing this to my attention. If you haven't already done so, I recommend you to restart your Charge 3 following the steps that are specified on this help article and then initiate the setup process. Please check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your Fitbit.

Keep me posted.

Best Answer
0 Votes