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‎12-29-2019 01:54 - last edited on ‎12-30-2019 11:12 by Fitbit Moderator

‎12-29-2019 01:54 - last edited on ‎12-30-2019 11:12 by Fitbit Moderator

I have just received nu new Fitbit Charge 3. However  my screen is not active, I cannot remove the Fitbit logo. How  to proceed?

 

Moderator edit: Subject for clarity

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‎12-30-2019 11:11

‎12-30-2019 11:11

Hi @Royce51, welcome to the Community Forums!

 

Thanks for bringing this to my attention. If you haven't already done so, I recommend you to restart your Charge 3 following the steps that are specified on this help article and then initiate the setup process. Please check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your Fitbit.

 

Keep me posted.

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