Distance accuracy

[LynMus]

Time not accurate.. hellooo everyone .... when I use the run feature and run for around 35mins the time ( bottom right on a selected screen ) shows at least 8 to 10 mins longer ? Shows anything really between 42 and 56 mins Please help ... I would send a screen shot but there's no attach tab above this message 🤔...

Also my laps screen repeats the laps or kilometres tracked several times? 

How can I trust any if the info if the basics like time is wrong?? 

Places help ... thank you 😁

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @LynMus, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for reporting this issue, the details that were shared in your post is appreciated. To better assist you with this and further investigate, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? If you haven't already done so, please restart your device and then try the following steps:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

For instructions of how to attach a screenshot into your post, please check: How To: Add An Image To Your Post

Keep me posted and let me know if you have any additional questions.

[LynMus]

Hi thanks I'm using a Samsung s7 and a galaxy S tab... the app shows up the
same stats on both ... however... my s7 has just been misbehaving... it now
has a black screen ... so I've put my Samsung j5 back into operation until
the lock down ends and I can get some professional advice...

So it will be interesting I have just downloaded the fitbit app to the j5
and will go running again this weekend... I will let you know if the times
are sorted or still all over the place

Thank you for the reply 😆