help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Distance and GPS map incomplete after activity twice in a row

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-24-2023 02:05

‎05-24-2023 02:05

This week two of my activities have been incomplete. My activity was 7km long but it only shows 5km.

RivendelFrance_1-1684919089534.png

 

 

Best Answer
0 Votes
2 REPLIES 2

‎06-18-2023 11:59

‎06-18-2023 11:59

Are you saying that the map is incomplete? This usually means the tracker dropped the GPS signal. Or depending infront fitbit model maybe Bluetooth dropped. 

May I ask which model fitbit? 

Best Answer

‎06-19-2023 02:00

In response to Rich_Laue

‎06-19-2023 02:00

@Rich_Laue The posted picture shows the entire track of the session? the start point and the end point are correct?

Formerly Giampi71 - Retired from Fitbit for good on November 13th 2023
Best Answer
0 Votes