Double counting of steps, calories, cardio load

[chpaton]

Hello,

I've never had any issues with double counting of metrics before, but today I am seeing double counting of steps, calories, and cardio load. At first I thought it was just during my morning run when I got a notification around lunch saying that I'd met my calorie intake for the day, but now it's the end of the day I can see it's actually the entire day that's affected. For example, I see that during my sleep this morning I was burning ~135cal/hr instead of the usual ~69. When I view an activity like my run it shows sensible metrics, and I see no evidence of duplicate activities in the UI.

I'm using a Pixel 8 Pro and Pixel Watch 3 in the UK, using the Coaching Preview. Nothing about my setup has changed recently. I see others complaining on Reddit, also today, so this suggests it's a new issue as of today: https://www.reddit.com/r/fitbit/comments/1rwyvii/double_counting_cardio_points_is_my_fitbit_giving/.

Please can you investigate as a matter of urgency, as this completely pollutes data and confuses the coach. I do hope you can retrospectively fix the data for affected users.

Thanks,
Chris

Moderator edit: Clarified Subject

[ABcd09]

This is SOOO annoying! Motorola phone, pixel 3 watch. Doubling step count, not calories yet, although I'm expecting this will happen too based on the steps. I tried everything, cleared caches on both app and phone, reinstalled app... This is a terrible experience! And it's taking so long to fix! I should have bought a more reliable watch

[6down3togo]

Yesterday and today (Apr 2nd), Fitbit app has definitely given me too many calories per steps I've taken on days I have not had a work out.  Like 20% or more high.

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[8YL57P]

Very often I  do over one hundred steps before I get out of bed!!  I don't sleep walk or do boxing. In fact,I'm a quiet,calm sleeper.

8YL57P  Runner