During set up process I got back to previous screen

[School_Teacher]

Try to set up new Inspire HR but every time i click on the setup buttom in the fit it app it kicks me out to the screen with all the different fitbits. The Inspire HR shows as available to pair in my bluetooth but cannot get it to pair.

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @School_Teacher. Welcome! It's nice to see a new face around the forums.

Congrats on your new Inspire HR and I'm sorry for the difficulties that you've had during the set up process. This is an unusual behavior and to further investigate, may I know your phone's model and OS version?

In the meantime, let me suggest to uninstall and reinstall the Fitbit app, reboot your phone, restart your tracker and try the set up process one more time.

I'll look forward to your response.

[School_Teacher]

Samsung note 9
Would love any help...have given app all permissions...
.ahhh

[LizzyFitbit]

Hi @School_Teacher. It's good to see you again and I'm sorry for the delay.

Thanks for getting back with the requested information. Your Samsung Note 9 appears in our compatible devices list, so it should be working well. Since that's not the case, let's try some other steps to see how it goes:

1. Turn off the Bluetooth in your phone and any other device nearby.
2. On your phone settings tap on Apps > Fitbit > Storage > Clear Cache.
3. Go back one screen, tap on force stop and reboot your phone.
4. Make sure your phone is using a strong WiFi connection or mobile data.
5. Turn back On the Bluetooth just on your phone.
6. Open the Fitbit app and try the set up process one more time.

Keep me posted.

[School_Teacher · Accepted solution]

I finally deleted the app and reinstalled it but from google not amazon.
Seems to be ok now. Thank you for your help.

[LizzyFitbit]

Hi @School_Teacher. I hope you're doing well!

That's fantastic news! You're welcome and thanks to you for keeping me updated with the outcome. Your post is very helpful, that's why I'll mark your post as the best answer to help other friends experiencing similar issues.

By the way, if you have some spare time, let me invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members.

Hope to see you around more often! 😊