Email Verification Required

[jaw2311]

Fitbit Charge 3

Apologies if this has already been discussed but I received this as a gift this Xmas and the set up was relatively painless except both my phone app (android) and the dashboard in my web profile, I keep getting a message to verify an email to finish creating my account. I have yet to receive said email even though I have clicked resend multiple times. Yes I have checked my email is correct (I am receiving other promotional emails from Fitbit) and of course I have checked my junk/spam folders. I can see from older posts this has been an issue from many people but I've not yet seen a resolution. Many thanks in advance

[MarreFitbit · Accepted solution]

Hi there @jaw2311, welcome to the Community Forums. Thanks for the steps you already tried in order to receive the verification email to complete your Fitbit account. 

Since none of the steps you tried have worked, please log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

Give it a try to this and let me know if you need additional help.

[jaw2311]

Hi Maria, Thank you. That worked and I'm and now verified 🙂 

[MarreFitbit]

You're very welcome @jaw2311! 😉 I'm glad to hear that the steps recommended worked for you. 

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[SunsetRunner]

Hi! 

I have  the same issue with no verification email being sent to me so unable to finish my registration process. I have tried countless amount of times and it still doesn't work for me. I don't use Gmail account and don't intend to. Any idea what else could work please? I went through my android phone (One plus 6T) and enabled many permissions. Thank you for your answer

[PawelWelsberg]

Could you please explain how possibly resetting app would make it working (from the technical point of view). I imagine the email is sent from your servers anyways, not from the app itself. Otherwise it would be a really terrible design.

Maybe you need to spend a bit of time tracking at which stage of your process the email is being swallowed. I have the same problem as the original author of the message. You can use my account as an example.

Also please consider adding email validation directly on Fitbit.com.

Thanks

[PawelWelsberg]

After a few days of conversation with Fitbit support the email issue is sorted for me :-). I started to receive my email verifications. I am not sure it is being sorted for every one. I'd double check if I were you jaw.

And yes after verification I needed to reinstall app to make changes visible under Account settings. But this is different issue.