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Erase data that was inaccurately tracked

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‎10-14-2020 21:38 - last edited on ‎10-21-2020 13:08 by Fitbit Moderator

‎10-14-2020 21:38 - last edited on ‎10-21-2020 13:08 by Fitbit Moderator

Fitbit has registered information that is inaccurate, some days saying I have walked 30k+ steps within minutes of midnight. I know the highest badge I've legitimately hit is the 15k steps in a day. I feel I have been cheated out of earning various badges and would like to reset my account information without losing my premium services. Is this possible, and if so, how would I go about doing this? 

 

Moderator Edit: Clarified subject

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‎10-21-2020 13:07 - last edited on ‎07-11-2025 08:21 by Fitbit Moderator

‎10-21-2020 13:07 - last edited on ‎07-11-2025 08:21 by Fitbit Moderator

Hi @Grayce, it's nice to see you again participating here in the Community Forums!

Thanks for bringing this to our attention and for all the details that were shared in your post. To erase the information that was incorrectly tracked with your Fitbit device, please follow the steps that are specified on our help article: How do I add, edit, or delete Fitbit data and activities? and let me know if you require further assistance.

I'll be around. Let me know if you have any additional questions. 

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