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Heart rate measurements message

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‎10-13-2020 15:01 - last edited on ‎10-21-2020 13:04 by Fitbit Moderator

‎10-13-2020 15:01 - last edited on ‎10-21-2020 13:04 by Fitbit Moderator

Hi everybody,

The heart rate measurements in the APP appears completely blank.

I can see the instant hearth rate indicate in the app and all other data are synched perfectly.

I have a Fitbit charge4

I have the latest version of the Fitbit app, an android phone Google Pixel 3, and Android version 11 so should not be a problem of compatibility between apps and older android versions.

The apps have all the permission and can open and synch to the default links.

I also tried to log off, restart the phone and log in, or to force stop and reset the phone.

NOTHING WORKED.

Heartrate tracking was the main reason I purchased a Fitbit in the first place.

Guess that if it does not work I will have to get any other products from the competitors.

 

Moderator Edit: Clarified subject

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‎10-21-2020 13:03 - last edited on ‎07-11-2025 08:22 by Fitbit Moderator

‎10-21-2020 13:03 - last edited on ‎07-11-2025 08:22 by Fitbit Moderator

Hi @Leandro_Gatti, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

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