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Error 1006 on my phone.

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‎06-20-2019 05:28

‎06-20-2019 05:28

I get an error 1006 that my IP is being blocked when I go to Chrome to any Fitbit website. Last night at some point it logged me out of my app. Won't allow me to log in to the app this morning, and doesn't recognize my email when trying to reset password. I'm on a galaxy s8 and using AT&T. 

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4 REPLIES 4

‎06-21-2019 07:29

‎06-21-2019 07:29

Welcome to the Forums @Dederuh.

 

Thanks for letting us know that you can't log in to your account. The issue may be related to your IP address and should resolve within 48 hours. If you still can't log in by then, please let us know so we can investigate further.

We apologize for the inconvenience and hope to get you back on track soon.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎06-21-2019 22:27

‎06-21-2019 22:27

I have a family member with a Galaxy s8 who is also having the same error code and hers has been going on for over 48 hours. Cannot log in to either the website or the app and same error code on the website.

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‎06-23-2019 11:09

In response to Mom222

‎06-23-2019 11:09

Welcome to the Forums @Mom222.

 

Thanks for reaching back and sharing that your family member is experiencing this issue for more than 48 hours.

 

In that case please have them reach out to our support team. Our team will be more than happy to help them figure out a solution to this situation.

 

Feel free to reach out with any other questions on the matter.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎08-11-2019 13:14 - edited ‎08-11-2019 13:14

‎08-11-2019 13:14 - edited ‎08-11-2019 13:14

My Fitbit app was working fine yesterday. Today I get error 1006 in my android phone, that Fitbit blocked my address. Then when I use the same login information, the message comes up that this is incorrect.I uninstalled and reinstalled the app. and keep getting the same message. I also have a LG phone with At&T

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