Error at the moment to setup Blaze with Essential Phone

[EquinStarbeat]

To mods, devs, or anyone who can help, 

I had just purchased my Essential Phone and installed the Fitbit app to add my Blaze. Since my Blaze was already synced to my previous phone, (Nextbit Robin) I was surprised to find that I did not have to add the device again. Enevitably, the notifications stopped appearing on the Blaze, so I removed the device from my account. While I was in the process of adding and pairing the device, right after I had selected to set up A blaze, I immediately received the message: Video Cannot Be Played. I have also included a screenshot of the error message.

I assume that this was hinting at the image that shows an animated Blaze. In the process of encountering this error the app is bricked and I have to force stop and restart the app. I doubt that this is something that can be worked around. If anyone can help, it would be greatly appreciated. I have already tried Uninstalling and reinstalling the app.

Moderator Edit: Updated subject for clarity.

[RobertoME]

Hi there @EquinStarbeat, welcome aboard to the Fitbit Community and my apologies for the late response and for the troubles. This is the second time I heard a similar case and the common cause is that the phone is not confirmed as compatible. For the full list of compatible device, refer to this link: https://www.fitbit.com/devices

Usually whit this type of scenarios, is because the app is not optimized and may fail in certain features or functionalities like the one you mentioned with the notifications or the error is giving you at the moment to set up your Blaze.

In this case, I would recommend the following: Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app (This may vary depending of the Android device and the OS version). Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

If the issue continue, the best is to try with another mobile devices preferably compatible or with a computer, just to circumvent the set up on your Essential phone. for more details please use the following help article: How do I set up my Fitbit device?

Just a heads up, the picture you have shared is broken and I was unable to see the screenshot. If you need help uploading screenshots, this post will served as a reference.

See you around and hope this helps.