Error code: Network operation failed

[evosam]

I am getting this when I am trying to create a food plan, been down since yesterday

 Moderator edit - updated subject for clarity

[LZeeW]

@evosam   I moved your post to the Android app forum, a better fit for your issue.  I'm not sure why you are getting this message.  The Fitbit Status Dashboard doesn't list any incidents.  I hope a fellow Android user can help you, because this feature is working on the iOS version.

[Cashington]

I am experiencing the same issue

[AlexisMW]

Me too I'm on android

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It's still down, they need to fix this.

[SteveDave24]

Good morning.  This morning I attempted to create a new food plan in the fitbit app and am getting this error. I'm not seeing that fitbit is reporting any outages. Any suggestions?

Thank you,

James 

 

[evosam]

Can someone look at this as it's still down?

[LZeeW]

@SteveDave24   I merged your post to an existing thread.

@evosam   I also flagged this post to get a moderator's attention.

[kathrynbrice]

I am having the same problem. Tried clearing cache, uninstalling and reinstalling the app, still not working. 

[Guy_]

In addition to clearing the cache and force stopping the app, also try Logout and login.

[RWildridge]

Same issue for me

[evosam]

I have done that and uninstalled and reinstalled the App, but still the same.

[murdochi]

Reported it through the help function in the top right (live chat) I got told it would be fixed in the next update.

I also asked if the issue had been reported as a specific bug that the update will fix and the answer was no, so take that as you will.

[MarioSFitbit]

Hi everyone and warm welcome to the new members. 

I appreciate all your messages and feedback regarding this issue. 

I would like to inform you that this situation is already known to our developers who are working to find a solution as soon as possible.

Stay tuned as we'll be posting any news as soon as we have it.

Meanwhile, always check for available updates for your watch or the app.

[KayT]

Users are being told that this won't be fixed until the next update. That is 100% unacceptable.

Thank you for your help but please advise if this is the case because I'm going to start making a decision on continuing with Google products.

This is one of the primary features that most of us use and mine reset on its own and now it won't let me set my numbers again.

Again I appreciate your help but waiting until another update comes out is not the solution as this function needs to be fixed right away.

[CrapaPelada]

Same problem here, PW10pro

[pbaines]

Same issue here. And of course, because of another bug (calorie out being incorrect) we often have to reset the app - meaning that the food plan get's lost. Now you can't even set that up again! 

[MrDilSingh]

As of today, it’s still down. I chatted with customer support, and they said the issue will be fixed in the next version, 4.6.4. The Play Store still only has 4.6.3, and I couldn’t find 4.6.4 anywhere, so it looks like we’re just waiting for the update to roll out.

[AlexisMW]

That is so ridiculous, they should be fixing it ASAP not forcing us to wait for the new update.

[Dalrichards]

I've been having the same issue for the past three days 🤷 .

[SanderKay]

When should we expect an update? This isn't funny anymore.