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Excercise days not tracking on dashboard

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‎08-24-2019 20:44

‎08-24-2019 20:44

I exercised 5 days this week. I synced every night and days were counted. Today it shows only today's excercise; previous 5 days are gone. I have an Alta HR. My week starts on Mondays.

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4 REPLIES 4

‎08-25-2019 11:49 - last edited on ‎09-17-2025 11:34 by Fitbit Moderator

‎08-25-2019 11:49 - last edited on ‎09-17-2025 11:34 by Fitbit Moderator

Hello @Researchingmom, welcome to the Community Forums!

I appreciate the details that were shared in your post. To better assist you with this situation, can you please let me know which Android device you're currently using to sync your Fitbit? Also, this situation occurred once or when was the first time you experienced this? Did you checked your account on the Fitbit.com dashboard instead of the app? This way, we will be able to determine if this is affecting the app on your mobile device or your account itself. In the meantime I receive your answers, please do the following:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the app.
  6. Login using your Fitbit account credentials.
  7. Let me know if the issue persist.

Keep me posted.

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‎08-25-2019 13:31

In response to RicardoFitbit

‎08-25-2019 13:31

I have an android Samsung galaxy 9sI uninstalled then reinstalled the app with no luck.The webpage is also incorrect.ThanksSent via the Samsung Galaxy S8, an AT&T 5G Evolution capable smartphone
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‎08-26-2019 16:27

‎08-26-2019 16:27

It is still not working. My entire last week is missing from the dashboard

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‎09-03-2019 15:57 - last edited on ‎09-17-2025 11:33 by Fitbit Moderator

In response to Researchingmom

‎09-03-2019 15:57 - last edited on ‎09-17-2025 11:33 by Fitbit Moderator

Thanks for your reply and update @Researchingmom, sorry for the delay in responding. 

The details that were shared on your reply are appreciated, seems odd that you're experiencing such difficulties in your Samsung Galaxy S9 and the Fitbit.com dashboard too. To move forward with this situation, can you please try with another mobile device? This way we will be able to determine if this is affecting your account.

Looking forward to your reply.

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