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Exercise History Disappears

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‎08-23-2018 06:47 - last edited on ‎08-24-2018 09:15 by Fitbit Moderator

‎08-23-2018 06:47 - last edited on ‎08-24-2018 09:15 by Fitbit Moderator

I have noticed that my information from over two & a half weeks prior keeps vanishing from the exercise section of my app (only the exercise). So when I look at the calendar of days I've worked out, duration, distance, and heart rate zones, it is only showing info from the past two and half weeks. Further than that vanishes and has been doing so every day.

 

I've tried all the usual things, restarting phone, uninstalling/reinstalling app. Please fix!

 

 

Moderator edit: Clarified subject

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‎08-24-2018 09:14 - edited ‎08-24-2018 09:19

‎08-24-2018 09:14 - edited ‎08-24-2018 09:19

Hello @MeganM214. Welcome to the Forums.

 

Thanks for going through all of those steps.

 

In this case I'd like to take a closer look at what is going on. Could you take a screen shot of what you are seeing on your app and then share it in here? That'd let me get a better look at the situation.

 

Look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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