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Exercise Log for Walking doesn't show total time

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‎05-14-2020 17:05

‎05-14-2020 17:05

Am I missing a setting? 

When I record Pilates on my FitBit, the app shows the total time + calories. But when I record a walk and go to look at the log it shows the total distance and my pace, but not how long I walked for.

When I click on it to expand, there still doesn't seem to be an option to show time.

When I log in here on my web browser, the time shows.

Any suggestions?

 

MotoG6 running Android 9

Fitbit app, fully updated (as of 5/11/2020)

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‎05-15-2020 14:53

‎05-15-2020 14:53

Hi @jwberkeley, welcome to the Community Forums! 

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions. 

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