Exercise app crash

[MattFitbit]

Update 5/1/20: This issue has been resolved with the release of 3.19.2. Please update your app if you haven't already.

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Hi everyone. We’re aware of an issue that may cause the Fitbit app to quit unexpectedly when you open the Exercise tile.

To fix an issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.

1. On your phone, open the Settings app.
2. Tap Apps > Fitbit > Storage.
3. Tap Clear Data.
4. Open the Fitbit app and log in.
5. Be sure to accept the requests for your phone to access your location, notifications, and other settings.

Thanks for taking the time to report this issue. I assure you that our team is aware and working on finding a resolution. I will be sure to keep you all updated as more information becomes available.

[kirkus]

Charge3 not syncing to app, tried to set alarm and no go!

[JeaneenParker]

I called the Support customer service ‭

1 (877) 623-4997‬ and they walked me through how to get my Fitbit working again. 

[GSDMOM4]

I tried the same thing the other day and the lady tried to help me but it didn't work.  She was my last hope

[mymeeko]

I'm experiencing issues with my versa 2 , I  can't get it to swipe up or left 😪 any help would be appreciated 

[snowwolf776]

speaking of issues,i recenttly noticed on my fitbit charge 3 a couple friends have disappeared off my friends list. I try to add one back,and it says error. is  that fitbit error or did the person stop useing thier fitbit?

[masommerfeld197]

Could you give us a brief rundown of what they told you to do?

thanks

[mymeeko]

I wasn't told anything to do , thats why I'm asking why it will not swipe up when it was working previously 

[GSDMOM4]

Many of us are having problems.  Mine hasn't synced in 4-5 days.  Hoping the bug gets fixed soon.

[mymeeko]

Thank you for the answer , I  recently got my versa 2 and all of a sudden it wasn't working 😪Sent from my Samsung Galaxy smartphone.

[mymeeko]

I've noticed that with my app too , 1 day they are there next gone idk just wish they would find out why we are all experiencing difficulties with our Fitbit products and apps its really frustrating Sent from my Samsung Galaxy smartphone.

[MelodyL]

I'm not having any issues at all with my fitbit. I just wish it would allow
me to log an abs workout on the app is all.

[SunsetRunner]

I can't open up my exercise tile to track.  If it does happen to open up, it immediately closes.  It's now April 30th.  Any news on a clean up?  I have a fitbit Alta HR.

[BethG]

Hello,

I have a Samsung S9+.  I have added "Full Body Strong and Push Up Prep" to my Fitbit app.   Week 1 of Full Body Strong captured all three workouts but doesn't seem to want to give me a week 2.   Push up prep only captured 2 of the 3 workouts and also doesn't seem to want to give me a week 2.   When I look at the exercise log it captures when I do the same exercises again it seems but I'd like to know if it's actually capturing the workouts properly.  This should be my 3rd week.    Also, not sure if it's my network or just the size of the workouts but it seems to take a long time to download.  Are they actually downloading to my phone?  

[lonelygirl]

Cant get my blaze to to connect to fitbit so I can check my progress

[mymeeko]

Its just so frustrating 🤬Sent from my Samsung Galaxy smartphone.

[GSDMOM4]

Agree.  Can't get it to sync

[cellia6191]

Hello, My fitbit app will not open properly. I have installed and uninstalled. I have turned on airplane mode. Also the fitbit coach isn’t opening either. 

Is anyone else having the same issue? It won’t even work on the home screen.

[Kathy26]

My Fitbit has quit syncing over the last few days for steps and way off on sleep times. This happened about a week or so ago also. What's going on? It has a mostly full charge. Please, fix this problem. I'm in competition with my daughter and I can't even tell how I'm doing, let alone her.

[Halbedier]

The watch face after upgrading to the lastest firmware patch is messed up and the watch freezes when I  try any sort of function. 

https://photos.app.goo.gl/FjYj7qHRKa8KggVa7 

[mymeeko]

Thats what I've been experiencing too and then I reset everything and it works for a bit then stops 😔Sent from my Samsung Galaxy smartphone.