Exercise app crash

[MattFitbit]

Update 5/1/20: This issue has been resolved with the release of 3.19.2. Please update your app if you haven't already.

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Hi everyone. We’re aware of an issue that may cause the Fitbit app to quit unexpectedly when you open the Exercise tile.

To fix an issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.

1. On your phone, open the Settings app.
2. Tap Apps > Fitbit > Storage.
3. Tap Clear Data.
4. Open the Fitbit app and log in.
5. Be sure to accept the requests for your phone to access your location, notifications, and other settings.

Thanks for taking the time to report this issue. I assure you that our team is aware and working on finding a resolution. I will be sure to keep you all updated as more information becomes available.

[wendybutton78]

The app is continuing to crash when  I try and view the exercise. It worked again briefly last night but had stopped again. I have cleared the cache, force stopped the app, uninstalled and reinstalled again and reset my phone but it is still happening? Any ideas?

[HannahElRe]

Same is still happening to me....

[VixH81]

hi there 

Its still crashing today

Thank you

[Berkana]

Still crashing 24 hours since first noted.

[LizMiller]

I just now deleted the cache  and app data and then rebooted my Pixel phone. When I launched Fitbit, the only thing I had to do was log in with my username and password. Once I did, the dashboard data was there and my exercise function was working.

[Rich_Laue]

I assume @SteveH's answer was helpful but since I see a mention of SD Card I want to point out that the Fitbit app is not able to run when installed on the SD Card 

[DavidGD]

Just got latest app update and I am also getting the app to crash when trying to see the Exercise function.  I restarted phone, I reinstalled app, I cleared cache, I deleted and added Exercise option.  Touch it and it crashes.  Not on the previous version.  Can Fitbit send out newer app version fixing this problem since, hey, exercise tracking is a pretty big part of this watch's appeal.

[AliN89]

Working ok for me now. 

[Hayleyhair]

I am continuing to have this issue...have reset everything and all other functions work (sleep, heart rate, etc).

Using Samsung A7

[DavidGD]

Still crashing on 24th April.  What day were the software engineers suppose to fix this issue?  I would say for me, not helping.

[Val63]

It is still crashing on the exercise function. 

[Philippa68]

Mine is still crashing every time I click on the daily exercise, hope it will be fixed soon. I had to download Strava to record my daily walk.

[Stevewhit]

Hi, My Samsung has the same issue. I have cleared Cache, re booted and still wont work? Please advise, Thanks Steve

[BrookLA]

Hi, 

Each time I click on the exercise part of the app (on Android) the app crashes. 

This problem only started today. 

Thanks 

Laura 

[Dolphan1969]

Anyone who has cleared their data & cache and still having problems need to contact fitbit for advice. As this seems to have solved most folks issues.

Wonder if it particular devices/mobile brands/software updates?? 

[Dolphan1969]

Are you clearing the data as well Steve?

Rab Cree

[Corr]

Hi @BrookLA , you might find the solution to your problem over here: https://community.fitbit.com/t5/Android-App/Exercise-function-causing-app-to-crash/td-p/4201190

[DavidGD]

Uninstall app and reinstall. Their fix did not work until I reinstalled.

from David's LG G4

[Car1]

My exercise app is suddenly crashing today.  Needs fixing please Fitbit 

[Marrrmaduke]

@MattFitbit still crashing for me. Thx!