12-14-2016 11:59
12-14-2016 11:59
When I track the a +/- 30 minute walking exrecise (GPS enabled) using the fitbit app on my Samsung J1 ACE phone the exercise duration on when completed shows 411527 hours 1 minute and 12 seconds, this is completely crazy as it I couldnt have possibly started working out 46 years ago (12 years before my birth) as the duration would lead me to believe, I have also only had the phone for about 40 days.
The split times are shown correctly, and I defintely remembered to finish the exercise tracking when I stopped walking. I have several walking exercises tracked, each with wildly inaccurate durations similar to the above screen shot.
Please help
12-26-2016 08:28
12-26-2016 08:28
Hi there @PatBeyer, welcome aboard to our Fitbit Community. Certainly this is not an expected behavior.
In this case I would recommend to review if your app is updated to the most recent version. On Android the most recent version is 2.39.1. This can be found on the Account Tab > Help section. If there is an update available you can found this on the Google Play store.
If the issue persist and you have the most recent version, please try to log out from the app and restart your mobile device. Once your phone has fully loaded, log back in to your Fitbit app and give it another try.
Keep me posted how it goes. I'll be around.
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