Exercises missing on the Fitbit app

[Youssef_dxb]

Hello,

Facing an issue withe exercises log on the app!

Although the total exercise target for the week is shown as completed with a full circle of 5 sessions, the detailed exercises below for the week is missing some of them and showing only few of the 5, sometime 4, 3 or 2 only!

Any idea to fix it?

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Youssef_dxb. 

Thank you for sharing this information about what you've been experiencing with the Fitbit app. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. In this case, they will let you know how to proceed. 

Have a great day. 

[Youssef_dxb]

Hello,
Any update on the below?
Thanks

[Mthrashinman]

I have the same issue.  App correctly indicates 7 of 7 days exercise completed, and a week goes by and some of the actual workouts with those hours exercised drop out.  Why is this happening?

[DavideFitbit]

Thank you for your reply, @Youssef_dxb. 

It seems that the Support team has sent you an e-mail with some extra information. In this case, I do recommend that you continue the communication with them if you're still experiencing the same inconvenience. 

@Mthrashinman Before considering other options, please make sure that you've tried the steps listed here below: 

1. Log out from the Fitbit app
2. Clear Cache and Cookies for the Fitbit app on your phone's settings
3. Restart your phone and log back in to your account to check if the information is shown properly

If you continue to experience the same inconvenience, you can also try to uninstall and reinstall the Fitbit app, as this has been useful for other users experiencing something similar. 

I'll be around. 

[Youssef_dxb]

Thanks for your feedback,

Up to now, i have tried all the suggestions to troubleshoot this issue. Unfortunately, the issue is still there!!

I think its a bug in the app, which need a more an advanced update!

Rgdd  

[DavideFitbit]

@Youssef_dxb Thank you for the update and for sharing that you already tried all the suggested troubleshooting steps. 

In this case, since you already all the recommended steps and you continue to experience the same inconvenience, I recommend that you get in touch with the Customer Support team for further assistance with this. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

In the meantime, make sure to keep the app updated to the latest version available. 

Have a great day. 

[Youssef_dxb]

I did already with no success neither!

[DavideFitbit]

@Youssef_dxb Thank you for your reply. 

I've seen the Support has been taking a bit longer to reply via e-mail than usual, especially if the case is escalated to a different department. For more immediate assistance, I recommend that you chat or call the Support team directly, so they can provide you with further instructions or they can provide you with updates about your case. Click here to get connected.  

Have a great day.