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Exercises previously tracked are disappearing from the dashboard and activity list.

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‎07-31-2017 03:08 - edited ‎07-31-2017 03:13

‎07-31-2017 03:08 - edited ‎07-31-2017 03:13

I have a problem with a tracked exercises disappearing from the app a while after they have been saved. 

I did a 3.5km walk today and tracked it using the app. I went back into the app about an hour later and could clearly see it showing as "1 of 4 days" goal reached, could see my walk data and map on the activity list, and the steps were accounted for in my daily step count. 

Fast forward to a few hours later and now there is no sign of that exercise on the app dashboard, although the steps themselves have been counted in my daily step count (I assume logged by the tracker rather than the app). This is now the THIRD time this has happened in the past few weeks, and it's really messing up my motivation when I put in the effort and I can't go back and see if I beat my previous time, or if I met my exercise goal for that week. 

Things I've tried to get the exercises showing again:

* Reset my Fitbit Flex.
* Deleted and reinstalled the app.
* Unpaired the Flex and then paired it again.
* Checked I have the latest version of the app. 
* Checked to see if the activity is showing on either the PC dashboard, my Android tablet app or my Android phone app (it's not showing on either).
* Manually added the exercise back in (which I then had to delete again as, although it then showed up in my activity list, it also added the steps again, so I ended up with twice as many steps as I'd actually taken)

Is this a known bug? Is there a fix? My tracker is about 18 months old but until recently I've only used it for tracking my daily step count so I haven't noticed whether this problem has been around since I got the tracker. Interestingly, the three times I've noticed this happening, have all been Mondays. 

Running Android version 6.0.1
App version 2.54 (2193149)

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2 REPLIES 2

‎08-01-2017 18:39

‎08-01-2017 18:39

Another 3.5k walk this morning lost from the app. This time I took a screenshot. Oddly it recorded it as 14kms, then disappeared from the activity log again. 

This was a screenshot taken at the end of a 3.5km walk.This was a screenshot taken at the end of a 3.5km walk.

 

 

No sign of it on the activity log. I actually did another 3k walk on Monday that failed to show up.No sign of it on the activity log. I actually did another 3k walk on Monday that failed to show up.

 

 

 

 

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‎08-02-2017 22:29 - edited ‎08-02-2017 22:30

In response to BeChill73

‎08-02-2017 22:29 - edited ‎08-02-2017 22:30

And its now three for three. Todays walk tracked but then disappeared. This time I used a brand new Fitbot Alta, so it seems definitely a prob with the app rather than the tracker itself. Can anyone avise a better app for tracking, since this one is obviously rubbish?

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