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Failed to connect Error - Huawei view 10

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So got a new error today make a change from nothing at all Screenshot_20180525-134645.jpg

 

 

 

Moderator Edit: Updated Subject Clarity

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Hi @Ta2man, good to see you again in the Fitbit Community! I'm sorry for the late response and I'm wondering if you are trying to use music control with your Versa when the message on your screenshot prompted?

 

Note that for regular function, as you know, will only operate through the Fitbit app and not through your phone bluetooth settings. So depending of what are you trying to use with your tracker will explain if this is an error or a function that cannot execute through the bluetooth settings. Only Music control will work through bluetooth classic as a regular bluetooth device.

 

For more details please review this help articles: 

 

-How do Fitbit devices sync their data?

 

If you are trying to use Music control, then this article will provide some assistance: Why can't I control music on my phone with my Fitbit device?

 

Keep in mind some functionalities my not work as is expected, since the app is not compatible with some Huawei phones. For more information regarding this, check this information: Which phones and tablets can I use with my Fitbit watch or tracker?

 

See you around and thank you for sharing this with us.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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Hi everyone. I own and love my Honor View 10. Just bought a Fitbit Ionic and it won't sync .ya boo .I like Fitbit too. Am I doomed to take my Fitbit back to Dixon's .cheers David

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Sorry Buddy - but if i was you i would take it back and get a different one thatsnot fitbit - Fitbit does not support honor devices - these are the devices that i have that fitbit does not work with

google pixel 

Honor 9

Honor view 10

Honor 10

Oneplus 5

the only device i can get fitbit to work with is 

Samsung s8 or a7 2017

 

smart devices i have that work with all of the above devices are

lg watch Style

gear s3 frontier

ticwatch e

ticwatch s

honor band 3

huwawei watch 2 lte

 

Fitbit devices i have that do not work with any of the above devices including the latest version of the app 2.79 

Versa Will not work 

Iconic will not work or ant other fitbit device

 

so I would take it back and choose another device or you have to get a new phone

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