Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[Oosaskzs]

I just updated my app to version 3.72 

No fix 🙃😤

I really an update of the app fix the issue 

[Robinlee2]

Same problem@  Z fold will not sync

[Kcluoyi]

Wow finally someone from fibit has hear us. Let's see how long this 'as soon as possible' is gonna take. Let me share again, I have another app having same compatibility issues with android 13 and it only take them 2 days to release a new app version to solve the problem. I know the issues might be different but still 2 days vs weeks (and still counting) is really unacceptable isn't?? Fitbit support has also finally responded to me and ask me to send in for a one-to-one replacement. Another classic example of what i mean by fitbit support not even trying to understand the real issues. This is not a hardware issue so please stop asking customers to send in for replacement and end up wasting everybody time. Meantime, I have just swap to mi band 7 and all is working fine without any issues. Finally end of my frustration. And it's only a fraction of fitbit cost 🙂 

[SunsetRunner]

I also have the Flip 3 and my app is stuck as well. I am also a paying "Premium" customer. I've seen that some users have not had syncing capabilities since mid to late November. I updated to Android V. 13 yesterday and it instantly stopped. I sure wish I checked these forums first.

Question, and I think it's a valid one.......those who pay for premium, if their app is unusable for a month, are we going to be reimbursed for that month?? Or given an additional month at no cost??

[SunsetRunner]

I mentioned about been a premium customer yesterday when I was on live chat but they weren't interested in it when I questioned if we would get reimbursed.

[9NMP84]

Same thing just happened to me. I updated my phone last night. Now my FitBit is not syncing. Very frustrated.

[goforitbugs]

Same here 7 years loyal customer 

They don't care

Looking at alternatives 

[Mell2002]

I done the same actions, it happened after i updated my Fold 3 to Android 13. Fitbit better work fast to give ux a new firmware!

[SriHarsha]

Yes it's working with my old OnePlus phone . Currently I've reinstalled the app and synced with old phone . I'll not be sending it for replacement for now as i understood that the issue is with sync issues with Android 13 and Fitbit. I'll reinstall on my fold 4 when there's a s/w update and then see if it works . 

[wsmc831]

Same issue with samsung flip3 after android update. Fitbit is 8 days old and already having issues.  Wife has exactly same phone and fitbit, works fine.

[huddie]

Just got another reply from Samsung Members support, transcript attached.  It doesn't sound promising on their end. Sounds to me like they intend to leave it to Fitbit / Google. 

 

[goforitbugs]

Super job 

Well done

5 stars

#fitbit**ahem**

[MarreFitbit]

Hi there, @HeatherW75. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

In addition to the steps you've done so far, please try the following:

• Unpair your Luxe from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Luxe again.
• If there is no connection, restart your Luxe.

If you can't get started with your Luxe, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

[SriHarsha]

just got a notification about firmware update . I'm updating now . hopefully it resolves the issue 

[Brucsouza]

where?? 

[Talahthas]

@SriHarsha Thanks for this information. Please keep us updated

[Christosklaw]

I got no notification but hopefully they will roll it out soon and resolve the issue

[SriHarsha]

Nope it did not work for me . after the update , fold 4 is able to recognize it and sync happened successfully .  but a minute later when i checked the status , it still shows 'looking' . so i have deleted the device and unpaired from Bluetooth to start from scratch . Now , its back to original issue again . it says device found but it can never able to connect . i'm not sure what exactly the firmware update is about . it looked like they may have addressed the issue , but it all started again . 

Going back to my old device again . it connected successfully to my Oneplus phone with ZERO issues . not sure what FITBIT is doing . I lost weeks of my precious fitness data  . 

[Christosklaw]

Latest update did not help. 57. 20001.188. 58 does not address this issue.

[huddie]

@Christosklaw Likewise. Also updated Android 13 to latest monthly security release. No cigar.