Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[Kcluoyi]

I will like to request fitbit giving us a refund for the product.There are some customers like me who has just bought the product and use less than a few weeks and it become totally useless.now. It doesn't benefit the company if your customers go around sharing their bad experience. You already lost some customers here. I am sure you don't want lost more.

For those who has just joined the waiting game, welcome. We have been waiting for a solution since Nov and it has been weeks. I am really curious to see if this will drag over Christmas or even new year.

[Greg1982]

I can understand if this is a tough problem for developers to solve.  But say something. To your customers.  

[SunsetRunner]

🍿This thread is wild. The issue is now known and a solution is being worked on. Some of these replies seem very overdramatic. Take a deep breath and touch grass peeps 👍

[Claygriffith01]

Yep I just got mine and have yet to be able to use it. 

[Bbrenner]

Just ordered a new Google Pixel watch. Hope it works. Sent via the Samsung Galaxy Z Flip4, an AT&T 5G smartphone

[Phoenix1967]

Those who think some of us are being "over dramatic" are lucky they have not been given the rude treatment that we have. Being dismissive of our feelings isn't a good way to make us feel more calm. We're getting enough of that from Fitbit already. Easy to judge when it's not you being insulted and treated rudely. 

[s-a-b-b]

I've been waiting 6 months for them to fix the issue with the charge 5 battery, it's still not fixed and no updates from Fitbit other than the initial comment, it's a known issues and we're working it. I completely understand why so many have lost faith in Fitbit.

I should also add I'm done waiting for Fitbit. After 10 years, I got a Garmin today. It was about 5 minutes from opening the box to syncing after connecting to the app on my flip3 phone with Android 13. No issues.

[robinrunner66]

Lol. I have a Google phone and it doesn't sync my Charge 5. 

[MzG99]

Same here. I've done everything you've done and no good

[LostKiwi]

@Oosaskzs That's a great idea.  I installed the app and was attempting to send an Error Report - but do you know why they need access to all my files?  LOL at "this app doesn't support the last version of Android.  If (it) can access music and audio, it will also be allowed to access photos and videos".  Like... what?  Why?  To send an error report?  Ugh, at Samsung.  😬

[AbleZombie]

Haha, it's funny because it's ironic.
  In case you didn't know, the fitbit line of devices are a series of tech that literally encourages people to touch grass, and it is broken for some.  Fun to note: the charge 5 also has a series of guided breathing exercises which could also help users take a deep breath. 

[huddie]

@SunsetRunner You're right. I've changed the email notification setting Community / [profile pic] / My Subscriptions / Notification Settings / subscription notifications to Daily Digest so I'm not getting 10 emails a day with people posting me too messages and venting.

[rduke982]

There is an update now that hopefully fixes the issue. The only thing is that my phone cannot find my Luxe. Anyone have a troubleshoot tip for that?

[Greg1982]

HOOOOLEEEEEE COW!!!!!  I have been able to get my Charge 4 to sync with my Flip 3 phone this morning.  Well, AT LEAST ONCE!  Here is the cockamimie workaround process I used; I will try it with my wife's Luxe & Flip 3 phone this afternoon.

Process:

1.  Make sure you have the latest Fitbit App.

2.  I deleted my Charge 4 from the app long ago & have not been able to re-add it.  I suggest deleting your watch from the app.

3.  Tap the top left "Account" button (blue), then tap "Set up Device".

4.  Follow the prompts, & get to the screen where it starts searching for your watch.  Mine & I think everyones always finds the watch, but it just sits there trying to connect for ~ 5 minutes.  The app then throws up the 3 troubleshooting steps.

5.  Before you click "Try Again", with your watch on the charger, reboot it.  For me, I went to "Settings", "About", then "Reboot Device".  

6.  ONLY AFTER REBOOTING YOUR WATCH, wait 5-6 seconds, and THEN click "Try Again".  

Not expecting this to work, I walked away to the copier at work, came back to my desk a minute later, and about spit out my coffee when the phone dinged at me.  It asked for the pairing code from my Fitbit, and the Fitbit had it displayed.

After putting in the code, another 5 minutes or so later, the app had one of the 1st tutorial screens up.  After going through all the tutorial/tips, my Charge 4 was finally synched to my phone.

Now for the bad news, the app quit synching with the watch again.  I had it on the charger and it wouldn't update steps or the battery percentage.

HELLO DEVELOPERS:  MAYBE THIS WILL HELP YOU FIND WHERE THE F'N PROBLEM IS!!!  GET TO WORK!!!

[kpatiby]

Ugh this is so frustrating. I can't find the update and my phone Samsung Galaxy Flip-Z 5 can't find my Luxe either. I am able to use my "Chromebook" every morning to download the data, them it shows up on my phone and desktop. I can't tell you the amount of time I have spent on this...hours I will never get back. Lol.

[Roxyarnie]

Can't find the update either and I can sync with my very old phone. 

Can't see an update. Try putting the Fitbit in its charger.

[mikeshbike]

The fix for the flip isn't out there yet.Sent from my Verizon, Samsung Galaxy smartphone

[Kazz80]

So frustrated with it now

Sent from Outlook for Android<>

[Roxib90]

I got the update in the play store a few days ago, but it didn't solve the problem. I don't think the update was meant for this issue, sadly.

[NeilRollins]

I had almost the same experience... My Charge 5 connected to my Z Fold3 (I had never removed in the hopes it would just magically sync again) and magically it was syncing fine one morning after I was connecting another BT device to my phone.  After working for several hours, I then went into notifications and changed a notification and whalla no sync again.  Hasn't synced since.  Sync, sync, sync, I don't think I have ever used the work sync so many times in a post!  My new 4 letter word!