Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[Phoenix1967]

@huddie Posting here IS complaining TO Fitbit within a more public forum that will hopefully apply more pressure than doing it privately ever would. Anyone who's had enough of the thread can easily adjust their settings. 

I do agree that anything that is just going to get deleted anyway is better posted to Twitter and other social media platforms. But it's been a journey figuring out what's going to be allowed and what's not, because most of these "rules" aren't in the community guidelines. 

[NebrasKari]

Thanks for looking into this! But thinking it through, since my Charge 5 has to be paired with a phone app to do any kind of update, won't we have to wait for Samsung to fix this on their end first? Is FitBit working with Samsung on this or is it more helpful for us to submit help requests to Samsung? Hoping this gets resolved soon!!

[huddie]

@Phoenix1967 if you're directing your rants to Fitbit then why aren't you @ tagging @DavidEFitbit ? We don't work for them so stop complaining to us - this kind of behaviour puts people off subscribing. 

As for changing forum notification settings, I've already done this weeks ago.

[txteva]

@NebrasKari Do report this to Samsung - although they are saying it is a Fitbit issue and therefore 'fixed' on their end. They also claimed it was fixed (it's not). I don't believe Samsung are liaising with Fitbit. 

You can update your Charge 5 with any phone connection (iPhone, non foldable Samsungs) or tablet (I know Chromebook and Samsung tablets work). Although if you don't have one you might need to ask a friend to help - I'd wait until others have confirmed there is a fix first.

[Phoenix1967]

@huddie Where are you finding that this is the person to tag to get any action? And where did you get the idea that all posts are directed at you when you aren't personally mentioned? Excuse me if this is generally understood on the community board, but I was never active here until this issue came up. All I ever saw was the community guidelines, which basically only said to be nice to other community members, while I've had some "rules" thrown at me from the clear blue sky that don't seem to be posted anywhere that I've been able to find. I have been nice to community members, if not Fitbit, though that courtesy hasn't been extended to me by at least two members here and no one said boo about it. But whatever. I'm done. Fed up with all of this. Y'all have a nice holiday. I don't have any more energy or time to spare with this kind of pettiness. Fitbit has probably been waiting for this, for us to turn on each other so they don't have to fight their own battle. We'll all go away for them and they win. Good job. 👏👏👏

[SunsetRunner]

I thought I was going mad! My inspire 3 was working ok, then suddenly stopped pairing with my phone. I tried all the usual steps to try and resolve the issue, eventually took it back to the store and exchanged for a Luxe - and I have the exactly the same issue. It wont connect to my Z Flp 3. I've reported to Samsung, but will be taking the Luxe back as well now and getting a different make  - if Fitbit/Samsung wont make the effort to fix the problems, I'm not going to hang aound.  Thank you for all helpful replies on this forum though.

[mikeshbike]

Fitbit, how about compensating those of us who stick with you, like premium for a year.  We are not looking for a handout, but many of us are impacted and good customer service would come of that.  It would not cost you.  Not sure sure what you do for those who have premium services. Coupon for free bands.  Coupon for a decent discount on next watch.  Etc.   IMHO.  Still hanging in there and syncing every morning with older TCL phone.  Had issues with my old Samsung S5.

[SunsetRunner]

If your watch can't sync to your phone then you can't get notifications. It isn't a separate issue.

[huddie]

@Phoenix1967 👋

[DavideFitbit]

Hi everyone, thanks for sharing your all  your experience and feedback about this issue to sync your device after the Android 13 update. 

As mentioned earlier, this information has been shared with the team and they're already working to identify a resolution as quickly as possible. We haven't received other updates for the moment, but please know that your comments are greatly appreciated and we will update this thread once we more news. In the meantime and if it's possible for you, you can also use a different phone model to sync/pair until this issue is resolved. 

Thanks again for the feedback that you've provided so far and for your all your patience. 

[Oosaskzs]

Dear 

Unfortunately that is not enough info

We need a timeline

It has been more than a month and u still didn't identify the issue ???? Other companies solved the issue in 2 days 

If u couldn't find a solution till know I really doubt we are getting one soon 

Using another phone is not a reasonable solution even a temp one, not everyone has a phone just laying around and I am not replacing my very expensive fold 4 to make a 100 dollars accessory work.

Everyday passes I am losing on my premium subscription, and that is not fair 

[JainDean84]

Ffs this still hasn't been resolved? I've been using an old phone for weeks now and it's just a giant pain in the **ahem** to keep 2 phones going just to use an accessory. Love my fitbit but come on, a month on this issue?

[Rtrotter23]

I may be incorrect, but you should be able to get notifications directly on your watch, I think there is a way to set it up so that you would get whatever notifications you need, that's why I said it may be a separate issue. If this is not correct than I apologize.

[NebrasKari]

@Rtrotter23 but our phones aren't pairing with/recognizing our watches at all due to this software issue, so there's no way to get text/call/app notifications when they can't connect with each other. Hence why we're all (im)patiently waiting for a solution!

[txteva]

Do tell @Rtrotter23 - if you have got your Samsung Foldable to send notifications to a Fitbit it can't sync to then please do share the knowledge.

I'm sure @DavideFitbit team would appreciate the information since that might help them fix the problem. 

Or do you prehaps have the notifications from a separate non-Samsung Foldable device appearing on your Fitbit?

The only "notification" I'm getting is the 10 to the hour 'you've not moved enough' alert which is Fitbit based not linked to a phone.

[Robinlee2]

After 9 years, I too am dropping Fitbit, and researching other brands.  So sorry I upgraded to a Charge5 a few months ago!!Sent from my Verizon, Samsung Galaxy smartphone

[Cerberus22]

Tired of it. I've had my Charge 5 for a little over a month and haven't been able to synch it for three weeks. I'm returning it and the two I bought as gifts.

[ugwooa]

I am done!  I have been with fitbit from the very first clip on model.  This is poor business. All the new fitbits coming online after Xmas are going be disappointed.  Garmin here I come.

Moderator Edit: Formatting 

[BluetoothNoWork]

Almost done too... 

Terrible communication and no fix. 

[Edmonton1234]

Have not been able to sync my fitbit to my Samsung flip for about 3 weeks now. Customer service has no timeline for when it will be fixed. But I can't get a refund because I purchased more than 45 days ago (in July 2022). Device is essentially useless through no fault of my own, and my patience has run out. At what point does fitbit accept responsibility for a defective product and provide a refund?