Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[CaroC11]

That's great news.  I have the same as you - a Flip 3 and a Charge 5.  Update hasn't come through yet (I'm in New Zealand).  Hopefully it is available soon 🙂

[AmyRenee]

I haven't seen Samsung roll out any update that you speak of. Are you saying things are fixed on your end? Did you have do for anything to make the connection work again? Thanks.

[jamesgerboc]

I'm in Pennsylvania and nothing hear. 

It's interesting to me that I stumbled upon this exact same thing happening back in 2018. The people in the forum were not able to connect Fitbit due to an android update. Seems we have cone a long eat with technology. 

[Kzdwfy]

I've received no update on the fold 3 yet so I still can't sync

[Claygriffith01]

Yep it's working now.  My fitbit never worked in the first place because I bought it in December So i had to do the whole normal setup process.  The update was named update 19 on the fold 3.  

Edited out a typo. 

I'm east coast US on Verizon with the Fold 3.

[Greg1982]

@Claygriffith - What part of the world are you in?  Us pleebs in the USA don't seem to be getting any love from FatBit.

[LKG55119]

You have to specifically look for the update. 


Sent from Yahoo Mail for iPhone

[jamesgerboc]

I have been on the phone daily with Samsung and Fitbit trying to keep attention on this issue. With each call Fitbit acts like it's no big deal and makes you try 10 things before they say you have to wait on an update. Samsung tech support acts like they have no idea there is an issue with Fitbit devices and tries to get you to purchase a Samsung watch so you "wont continue to have compatibility issues."  They push their trade-in program. So, I dont know where in the world there is a fix for this mess but I am not optimistic. However, had I been told there was an issue, I would have simply delayed updating to Android 13. Neither company has yet communicated this out to people who have not yet updated. Thats a shame. Im in the US in PA.

[Saegerc]

Got an a android system update today. 1/6/23 and after forcing stop and  learing cache on the Fitbit app it synced successfully. 

[Pfin3]

Got the update today also from Samsung. Fitbit now syncs. Ohio on Verizon

At least samsung helped us, no thanks to fitbit. 

[CaroC11]

Yeah, the gaslighting is very frustrating.

[RodrigoMFitbit]

Hello everyone. 

Thanks for the updates and the status of your current situation. This was caused after an Android update. Our team has identified the root cause of the bug and we are working on a fix, which we anticipate releasing via an app update in early 2023. If you have another mobile device or tablet, you can try to sync with it. I appreciate your patience. 

Have nice day!

[Apsana]

I appreciate the update, but "early 2023" is now. This really does not give us any idea of when the update will be here. January? February? March? 

[Saegerc]

 

I got a system update 1/6 just in case I also forced stop the app and
cleared the cache. I also turned Bluetooth off and back on again. Not sure
if all those steps were needed but it is ow syncing with my z fold 3.

Moderator Edit: Personal info removed

[Yazzyyaz]

What network are you on? I haven't seen any post from Tmoblie customers regarding the new update 

Thank you for sharing

[Saegerc]

Visible which is a subset of Verizon

Moderator Edit: Personal info removed

[Becons]

I deleted app after Samsung update and tried again and it worked.

[MJL123]

If only customer service was friendlier when contacted on this topic and could explain this situation better. It is beyond unacceptable not to have a timeframe, not knowing how we will be notified when this bug will be fixed. We essentially bought a Fitbit (inspire 3) that is not functional for an indefinite period, no reimbursement, no replacement, no acknowledgement other than wait and keep checking for an update. 

[rduke982]

@MJL123, I feel you with the customer service. It is almost like they are a bot. I believe they are because they say the same thing over and over and over and over again. I'm so happy to be back among those able to sync. I wish you the best of luck!

[Teeunited]

Yeah totally agree, unfortunately fitbit support is one of the worst I have
ever seen.
I posted a few weeks back on their failings at providing any sort of help
with this issue and they removed the post claiming it was off topic.
I asked them to explain how it was off topic, still awaiting a response.
Yet another indication of how poor their support is.