Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[PaulaMello]

Still waiting on that as well...no signal from fitbit so far

[sutty61]

No I've had no update from fitbit beginning to wonder if it was to keep
people quiet

[ms203]

You can manually update the Samsung software using Odin to V9.  This will resolve the issue.  Unfortunately this takes a bit of manual work and will be similar to a full reset, meaning you have to restore a backup and log in to all your apps again.

[Linzpods]

My Charge 5 last synced to my Fold 3 on Jan. 10 after the second Android update but nothing since then. I uninstalled and reinstalled the app, checked all settings, restarted my phone, restarted the Fitbit, Unpaired Bluetooth. Now I get the same error others have been having: "Needs App to Pair". What's the ETA on the fix?

[Scroggie_Jones]

Finally received update 3.73. USA 9:30 PST.

Charge 5 synced to z flip 3.

[MudGoblin]

Finally got the fitbit update!

Updated it. Tried to connect my Versa 4. No luck.

Deleted the app and redownloaded. Still wouldnt connect.

Restarted my phone. Still nothing

Turned bluetooth off and on again and restarted my fitbit. This time I actually got the 4 digit code on the fitbit to type into the app to connect! Progress!

.....then it failed to connect anyway.

At the end of my rope and incredibly sad this update didnt fix my issue 😞

[AskMP]

Same here. Received the app update, not Samsung.

Syncing DID NOT WORK until I factory reset my fitbit which meant that although being able to charge and continue wearing it to collect data, all nearly 3 months of data (1/4 of a year amount of data) has now been lost. Picking my charge 4 up in spring of 2020, that means that this one outage cause roughly 10% of my data with this device to be lost.

Try factory resetting your fitbit... note that this will remove any saved data on the device but that was needed for me to pair fully.

[MudGoblin]

The factory reset seems to have worked!!! Luckily my Versa 4 is fairly new and I had already come to terms with losing my data from my luxe as I was told it only stores 7 days worth. 

Bummer that you have to do that but if anyone else is struggling to connect after the update, the factory reset worked for me. 

[Yazzyyaz]

Yup Finally received the update in Virginia USA. I checked first thing this morning no update but checked again this afternoon. I had to reinstall the app. 

[MudGoblin]

Spoke too soon. I got as far as setting up my device to recieve texts and phone calls and it didnt seem to be able to connect those. went and checked permissions and made sure fitbit had those permissions turned on, went back to the fitbit app and noticed the ! symbol next to the sync section and I havent managed to get it to sync again. 😭

[SriHarsha]

I just got the App update on my Fold 4 in Canada .  Reinstalled the app again and it worked . Synced perfectly with my fold 4 . Pairing took a while though 

[sutty61]

Just got my fitbit app update here in the UK although my charge 5 synced
again after last Samsung update

[Cboj]

I finally got the new FitBit app today. (Oregon) However I have not gotten
the BVL9 update yet.

I still cannot connect! (Z Fold 4 and my Charge 4) Tried clearing user
data fom Fitbit and restarting the phone. No good. Will keep trying. But
so far the app isn't the solution,!


Chris B

[AskMP]

@SunsetRunner, be sure to unpair the bluetooth old connection (If you had it). Not in the app but in the device bluetooth.

[PaulaMello]

I was having issues with version 3.73 until a few minutes ago. Try to wait a little and to reinstall the app again. 

I had to wait a little to finally sync with the app after a few days trying and waiting on 3.73 app version. 

[MonJeeJee]

I finally got the update 3.73 fitbit app. Didn't get any notifications or
anything (thanks Google). Just checked the app store, and it was the
updated one. Downloaded it and my charge 4 synced to my Samsung galaxy flip
3 with the EVL9 version of Android after a month and a half of not being
able to!

[jrzdawn]

Finally got my Charge 5 to work with my Z4 Flip following today's Fitbit update.  At first it still wasn't pairing, but once I did the factory reset on the Fitbit, it connected and paired properly.  Now we'll see what happens tomorrow when I try to sync live data again...... I've had enough bad experiences with Fitbit products over the past few years that I remain skeptical that this "fix" is good for the long run.  Good luck everyone and thanks to all of you who have posted viable solutions to this forum!

[Cboj]

OK. So I got the FitBit upgrade today. Still no BVL9 from Android/Samsung/ Verizon. At first no improvement.   I then  cleared cache and all info in the App settings. Unpaired it in the Bluetooth settings..AND NOW IT WORKS!!!!!  I was finally able to pair my  Z Fold 4 with my Charge 4

Now how do I unsuscribe from this thread?

[Cboj]

That seemed to help, I also cleared cache and settings I. The app

Thanks

[PD9]

I have updated the app to 3.73 and I'm still unable to pair and sync my Luxe (with a Samsung Flip 3). Now what?