Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[koalaholic]

I have upgraded to 3.73 and now it will not proceed through Bluetooth Pairing and Linking.  It keeps telling me that there is an error and to try again.  Flip3- Charge 5  

[flgirl5982]

I uninstalled it after updating my Flip 4, & reinstalled it.   Still wouldn't see it.  Then I forced it to stop and then turned Bluetooth off.  Then I turned my Bluetooth back on.  When I opened the app, it asked me to fix the pairing.  When I said yes, it instantly found my tracker.  All is good now.  Good luck.

[flgirl5982]

Turn off Bluetooth and force the app to stop then turn the Bluetooth back on and try the app again.

[Rob12345678]

I tried this several times and still comes up as download or update app after I put in the Pairing code & stays on Connecting on the app for a while before I get the x on the watch 😞



Sent from my Galaxy

[SriHarsha]

While the App update on my Fold 4 resolved the issue , My old phone which I used to sync has stopped working  after the App update . Not sure what's happening with this latest App update 

[Ltrev]

Same issue. I have Z Flip 4 and Fitbit app is now 3.73.   However after over 30 minutes with message on app stating "Sorry, the setup is taking longer than usual. Please be patient. We're on it!"   the charge 4 finally paired.  I was about to give up but now synced and app seems to be working again after several months of frustration.  I never received an error during process so my advice is start the process and go find something to do for 30 minutes 🙂

[Cris1500]

It finally worked!!!. Yesterday it wasn't even picking up my device, today it did right away. Update took about 20mins 

[GeorgiaPeach122]

I downloaded the 3.73 FitBit app today. I had completely removed the app from my phone and unpaired from bluetooth when the issue was reported a month ago. I have not received the Samsung update ending in 9.  However, the FitBit update seems to have fixed the issue. I am able to sync now. 

I have a Fold 3, Charge 4 on TMobile network. Good luck everyone!

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for keeping us posted. I'm glad some of you got your Fitbit devices syncing again, and appreciate every step tried prior to posting. For the ones still having issues to sync after updating the Fitbit app to 3.73, I'd recommend the following steps in the given order:

1. If you use a second phone, log out from the Fitbit app and forget your device from the Bluetooth settings.
2. Then, on your main phone, turn the Bluetooth off, wait 30 seconds and turn it back on.
3. Open the Fitbit app, tap your profile picture > Fitbit device image.
4. Then, tap the trach can icon at the upper right corner to remove your device.
5. Then tap Set Up a Device and follow the on-screen instructions to reconnect your Fitbit device.
6. Reboot your phone.
7. Uninstall and reinstall the Fitbit app.

For the ones not being able to install the 3.73 version, please go to the Play Store, look for Fitbit and take a screenshot of the About this app section so we can further investigate. To attach an image to your response, see this post.

[cntnvision]

How about the ones where Google wallet will not connect. I've been told
it's the same issue. I have the app update but not the android update
yet. Google wallet still dead.

[Darryl1]

Solved. I kept persisting with all the suggestions. Got code to connect a few times and waited 5 - 10 minutes - nothing. Then I waited for over an hour, voila it connected. BUT still would not sync. So steps were not showing on menu so I clicked on edit, added steps and noticed my steps were showing. Went back to home screen and sync worked, now all OK.

[Rob12345678]

Hello Lizzy,

I tried this as well & no luck. Keep getting the pairing code & connecting on my phone while my watch says Download or update the Fitbit app to setup which I already have updated it with the latest update. I even tried the force stop and then turning off and restarting Bluetooth that was recommend by another user with no luck as I'm using Z-Flip 4 with Charge 4. Very frustrating as it was connected before this new Android 13 update came out couple of months ago & been gaining weight because I can't use my Fitbit to its full potential anymore. Highly considering switching to another Wearable device.

Thanks

Rob 

[MudGoblin]

Fold 4, Versa 4, Samsung update BLV7 and fitbit app 3.73

I did everything has suggested, but once again had to factory reset my fitbit for the connection code to even show up (it has only been showing up on my fitbit at the code stage if I have JUST factory reset it, if I try again after that, my fitbit wont receive the code and my phone stays on the 'sending a 4 digit code to your device' screen until it times out and says try again).

After factory reset, I attempted all the steps again and managed to get through set-up again. re-booted my phone, uninstalled then re-installed the app as noted in the steps. Got a notification that said 'Allow fitbit to bluetooth pair to your device', clicked it, it went to the pairing screen and then the 'There was an error while trying to bluetooth pair your device, would you like to try again?'

No dice 😞

[Kells90]

Samsung updated ages ago, which means the phone now finds the fitbit but the fitbit says it needs the app updating, but still no app available. It's been weeks since I've been able to use my fitbit, why is the update still nor available?

[Rtrotter23]

Followed all the instructions, Fold 4 and FitBit did not pair, So what now! I posted this morning. I don't think I have the correct Samsung Update for this to work! Going back to my paired tablet until the next set of instructions!
I am in Central New Jersey with AT & T and I have a Fold 4 and a Charge 5.

[MJL123]

I have a fold 4 and could not pair. So I uninstalled the Fitbit app, used
the following link:

https://play.google.com/store/apps/details?id=com.fitbit.FitbitMobile

to find the correct app update (vs. searching Google Play), and it
'finally' worked well as of a few hours ago.

[Bg4lifffe]

Mine is connected but not receiving my messages on my fitbit now like before 

[Laineym]

My charge 4 stopped syncing also after the December update.  I called customer support who could not help.  They opened a case.  I received an email from Fitbit that they are working on a solution and will get back to me, so I waited.  After no word for 2 weeks I followed up to find my case was closed by fitbit. No one at fitbit mentioned the software problem that they are having with the Samsung zfold phones, I had to find that out myself through numerous poor reviews I read later.  I thought an upgrade to a 5 would help but that is not syncing with the app either.  The latest version of the app on Playstore does not have the update you refer to so that is no help.  With no timeline being offered by fitbit as to when the upgrade will be available to fix this issue, if it is not within the next week, I will be returning my new device and will find another option that meets my needs.  Why wouldn't fitbit make the upgrade available to all customers at the same time? That does not seem like an honest response.  I am a longtime user and I am extremely disapointed that there are so many frustrated people trying to use your product, including myself. Is there no way to expedite getting the upgraded app out to everyone now? It seems to me to be in the best interest of fitbit to do so before loosing your patient, loyal customers.

[Shanhobs]

Literally the same situation I am in!! I have looked daily for an update,
followed all the recommended steps (resetting tracker, bluetooth on/off,
put my right foot in, put my right foot out etc😉🤣) and still cannot sync
after all this time!!!
Very frustrated user!!!

[Rtrotter23]

First, I think this is a combined problem. See what version your FitBit App is running on. If it is 3.73 than you have the correct version!
The issue I am having is that the Samsung update that I just got is not the one that fixes the problem in its entirety! I just got a Samsung update and the last 4 digits are BWA2. Not sure why it's taking Samsung do long to get the correct version out to everyone, but I also do think this is not Samsungs fault in its entirety either. I also think the phone networks ae holding up the updates.
So we have three different issues going on at the same time between FitBit, Samsung and the phone networks!

I am in Central Jersey on AT&T with a Samsung Galaxy Z Fold 4 and a Charge 5!

Been without my directly paired Fold 4 since the end of November, I am using my tablet that has no updates on it and does readily pair to my FitBit watch. The FitBit app on my fold updates because it is getting the information from the Fitbit App itself that is loaded both onto my tablet and onto my phone. So while not directly paired it is working!

Really would like to only have to deal with one device, but just happy that at least one of them is able to pair properly!