Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[SriHarsha]

Same Problem here . updated to Android 13 on my fold 4 and since then everything stopped working . tried all the methods described in lot of forums . but no luck . it still says 'connecting' . not exactly sure of what's happening 

[Firehand]

Same here with Flip 4 and Android 13 last week.

Chat customer service just had me do all the normal reset stuff and after that there has just been few questions if I still got problem, like they expect it to disappear. App literally says it found Charge but refuses to finish connection.

Luckily I got tablet with android 12 still, so I can atleast sync Charge every now and then, but it's bloody annoying.

[joel4015]

@AbleZombie @ZEBBIE @SriHarsha @Firehand 

Check this thread :

https://community.fitbit.com/t5/Charge-5/Failing-to-sync-after-android-13-update/m-p/5281583#M29358 

Everyone is trying to get Fitbit's attention about this problem.... Without success so far 🙁

[SriHarsha]

I had a chat with support . they are sending me a replacement device . 

[joel4015]

@SriHarsha 

Not sure it will help sadly...

It's a issue with Samsung Flip and Fold phones + Android 13...

Try it on another device, it will probably work

[mattbrat1]

Same issue w/ recent Android update on Samsung phone:

Fitbit Inspire 3 - v63.20001.179.13

Samsung Galaxy Z Flip3 5G

Android 13

[SunsetRunner]

v57.200001.171.50, Samsung Z Flip 3

My question is, even if/when a firmware fix is released, how will I update the Charge 5 since it is no longer on my account due to me removing it during troubleshooting. The app finds the device, but cannot finish the connection for setup

[joel4015]

@SunsetRunner 

With another device if you have one available. A tablet or something else as long as it's not a flip or fold.
While waiting for a fix, I sync my Charge 5 with my work phone (a Note 9 with Android 10... it works but it's really not conveniant...)

[SunsetRunner]

@StrikerJaken Fitbit Support suggested I replace my phone so it will work with their products because it's not their issue, it's the phone's issue. I returned my Charge 5 for a refund, replaced with a Galaxy 4. It arrived this morning and it took less than 10 minutes to set it up - which is amazing considering it's a completely different app and device. Anyway, the whole thing is amazing, way more choices for watch faces which can be changed from standard to a really fancy looking face. I'm so excited I got away from Fitbit!!!!!

[huddie]

@SunsetRunner Connect your Fitbit to another device temporarily and set up the Fitbit app. Once you receive and install the new firmware, switch it back to your current Android 13 phone and see if it now works. It's just a waiting game in the meantime...

[DrBvL]

Did somebody get the firmware upgrade? Does it work? Synch issue solved? 

[goforitbugs]

THERE IS A MAJOR BUG 

Cannot find the phone does not pair does not sync since Dec 2nd, 2022

Confirmed bug by Fitbit support 

[JamboDrummer]

Spoke to someone in chat today and have confirmed they are aware of the android 13 issue and are working on it but no eta

[huddie]

@DrBvL Just checked for it there now using my old phone. Not yet. It's just a waiting game while they roll it out...

[Faccmil]

This is an issue with my device as well.....support had me try everything to resolve....unpair/ pair...uninstalled app/reinstall app...turn Bluetooth off/on...no change. Really don't believe Fitbit realizes that there is a problem..

[JamboDrummer]

You're right, I've had a replacement sent out and same thing happens, free brand new fitbit is a plus but gotta wait for this update thats being worked on apparently

[goforitbugs]

It's a major bug, confirmed by Support

[Faccmil]

Same issue with Z Fold 4....Fitbit will not acknowledge issue is related to Android ui update.   

[huddie]

@goforitbugs 🤣 Just a waiting game for the new firmware then...

[55Bar59]

Not sure what you mean by fold 3?

Barbara