Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[AbiHowse]

New update did nothing to sort the issue.

The only way I've found round the problem is to download the fitbit app on my Samsung tablet and sync my data through that at the end of the day.

[Brvncrzy13]

I did the same 👍👍

[SteviK]

https://community.fitbit.com/t5/Luxe/Luxe-stopped-syncing-to-my-Galaxy-Fold-4-Android-13/m-p/5288962...

[Shanesmith3160]

I am having the same issue

[Phoenix1967]

Same here. Just got the new Fitbit update. Unpaired from my tablet after installing the firmware to the tracker, tried to pair it to my Samsung Fold 4 ('22) and even after doing all the troubleshooting steps, still doesn't work. Had to pair it back up with my tablet again. 

Fitbit Charge 5: v57.20001.188.58 Samsung Galaxy Z Fold 4 ('22): OS13 

[Dyingdaily]

Hey I have the fold 4 and I am having the same issue any fix?

[Oosaskzs]

I just updated my charge 5 to 57. 20001.188. 58 

And updated the app to ; Fitbit for Android v3.72

No fix unfortunately 

[arnav26]

No fix so far. The new firmware didn't help (same as they are reporting as in Charge5 forum)

[Salsaliente]

Same issue. No change for me after update 

[goforitbugs]

It is 6 days now 

Totally ridiculous from a huge company 

[LostKiwi]

How do you roll back Android to a previous version?  This would be the best option right about now.  Same problem after update with Flip 3 Z and Luxe.  Spent all day talking with Samsung and Fitbit.  At least Fitbit says they are trying to fix it... Samsung just denied it was happening in Canada. 

[MrRubbs]

Hi, same ussue here with my Zfold4 and charge5. I've tried, 

• Network reset on Zfold4
• Hard reset of charge 5
• Turning bluetooth off/on
• Reinstalling fitbit app
• Clearing Dalvik cache on zfold4
• Repairing apps(from boot menu)
• Ensuring there are no other bluetooth devices are on

Plus many,many variations..Nothing works. And as rolling back is not an option on the Zfold4, our charge5's are essentially useless!

Please help,

Dave.

[joel4015]

I just got the Charge 5 update, as well as the Android update (security update of December 1st) supposed to contain bug fixes...

All this still doesn't work...

The Charge 5 is found... but the configuration does not go any further.

I keep waiting...

Phone: Z Flip 4

[Greg1982]

Having the same issue with Charge 4 and Z Flip 3.  Did the update last night @ 7 pm, and no sync since then.  The app sits there and says "sync is taking a while.  Sit tight..."

Troubleshooting steps:

-Turned off bluetooth, turned back on.

-Rebooted phone

-Uninstalled App; rebooted phone; reinstalled app

-Restarted Fitbit Charge 4

-Deleted Charge 4 from Fitbit App; re-added it.  Device was found & just sits there saying "Connecting", then it brings up a Troubleshooting Screen saying:  1.  Turn Bluetooth on/off;  2.  You need at least 50% battery.  3.  Restart your Fitbit.

C'mon Fitbit!!!  Somebody has the phone number to the Android development team.  LFG!

[SteviK]

Is there an eta on this fix? It will be approaching about 2 weeks that I cannot sync to the app. I am losing confidence in Fitbit the longer this takes, and for what it's worth I am considering other fitness tracker options. 

[huddie]

Sorry to hear that so many people, like @MrRubbs , are going through so many drastic troubleshooting steps to no avail. I advise waiting until @DavideFitbit provides an update here. I wouldn't want people wasting hours and losing data on their phones and watches while Samsung and Google / Fitbit should be working on a fix. 

[goforitbugs]

I agree but this is just terrible corporate behaviour 

[huddie]

@goforitbugs It is terrible corporate behaviour, you're right, but as Samsung and Google / Fitbit are holding each other accountable we may not see a fix for weeks or even months. I just don't want to see people here having reset their phones and wearables, lost data and wasted their time.

[NeilRollins]

So... I have been reading here for days hoping to see a resolution.  I have the Galaxy Z Fold3 5G and a Charge 5.  Have not been able to sync since update to Android 13 about a week ago.  This morning I was connecting a JBL Charge 5 (coincidence name) and stopped my BT and when I restarted it I saw my Fitbit and it had a code and wanted me to accept.  I had not seen this before, so I accepted and went to the Fitbit app and added my Charge 5 (Charge 5 was already there because I was syncing to an old note 9 I had).  It worked and has been working so far, all morning.  Nothing has changed as far as I can tell.  Running Model SM-F926U, Android 13 One UI 5.0 Applied November 30, 2022, Fitbit App Version 3.71, Charge Firmware Version 57.20001.171.50.  Let me know if you have any questions.  I don't know why it started working but felt compelled to post here. 

[SunsetRunner]

The only thing that MAY work is restoring your phone to Factory Settings. That may be the only way to get rid of the Android v. 13. I for one really dont want to reinstall my phone to where it is now.....but a worthless fitbit Charge 5 that isn't very old sits on my wrist.....