Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[Lumi2004]

I wonder if there would be a third party app that we could use? 

Yes but not very keen battery only last few days. 

[Antodv84]

Hi everybody. Today there is another android update on my samsung z flip 4. I immediately updated hoping it would solve the Charge 5 problem, but nothing, it doesn't connect. Try it yourself and let us know.

Have a good day from Italy 🙂

[huddie]

@Antodv84 , you've likely received the December security update for Android 13 / OneUI 5, right? This would be the equivalent of the one I posted about previously.

[Nicole0313]

Hi 

I'm interested in your workaround. I didn't see an immediate way to contact you directly? I did add you as a friend. Thanks for your help.

[memrymakr51]

Morning.
I haven't figured out a lot of the Fitbit stuff yet. Altho I'm in a fitness
group
I use the forum & if I have issues. I'll check my friend info.... 😉 If I
can lol!

[Becons]

Fails to sync  out of no where it was working. app sees it but never connects. Factory reset and still won't connect.

  I got it to connect to an old phone. I then disconnected it from old phone and tried to connect it to the newer phone, but it was still not connected but can see it. I went  back to the old phone, and it won't connect to the old phone anymore, so at this point, I'm saying its apps fault . This sucks seems like this is an old bug from look8ng for help online. Years of this with people saying they do what fitbit says to do to fix  and some saying it works and others  saying they did it all and nothing so they send it back or stuck with a fitbit that is out of warranty 

I have seen the other topics on this forum with people saying this and I followed  all instruction they were given from Uninstall to just restart and factory reset. App or all software  needs  to be fix after this happens for people for so long.

[GPSfan]

I have an op phone and so am able to use that, but Fitbit please fix the issue with z-fold phones! 
This is really frustrating to have to resort to 2 phones!

[Claygriffith01]

Amazfit band 5 works and so does the galaxy watch 5 pro.

[Lkerm]

I have been a committed user of fitbit for years and have been happy to buy 4 different trackers and support fitbit in my journey.  This Android update issue that does not allow me to see my data, required me to delete my data and reload the software three times and it still does not work as I only see calories on the app, no steps or other basic info that I was using is available.  I expect money back for my latest fitbit purchase and will find another option for my health tracking. Perhaps the company has too many Apple users and didn't think of the other players in the phone arena to support Android upgrades?

Very disappointed,

Lisa

[Akronmark]

When are you fixing it!!

[Lexirus]

Same here I have the Z flip 4 and just bought Fitbit luxe. Was working fine till I updated to android 13 on Friday. Wish I had known there were issues. If problem isn't fixed by end of January will be returning my tracker and will never purchase another Fitbit. I think it's BS that this has been a known issues but neither Google or Fitbit has mentioned it. Guess its all about money. I hope they lose their **ahem**,serves them right for letting Google buy them out.

Who has other phones laying around? This has been a known issue since July/ August. So tell me how patient are people supposed to be? People spend their hard earned money in something that doesn't work like it's supposed to and all you people say is be patient. Great customer service. You just lost a Fitbit customer.on my third and last one. I hope others don't buy your products anymore. Fitbit and Google were not deceiving by not putting anything out staring that there were issues. Because you know people wouldn't have bought your products. It's all about money 😡😡😡

Don't bother till there is an update or Fitbit puts some out. There is a know issue since this summer. If I had known I wouldn't have updated to android 13 till they fixed issue.

Oh but they say they are🤣🤣🤣maybe when they lose a ton of customers they will wake up!

[mikeshbike]

Excellent.  I updated my flip yesterday to newest android version and have the same problem as everyone else.  I followed all suggestions, a process that took several hours.  No luck and obviously it is a conflict with the new android.  Hopefully, a fix soon.  I will install the app to an old android and so that my newly reset Luxe will at least work and sync my stats to my online acct.

[LostKiwi]

@Slippery1  Regardless of how you feel about the Fitbit team, why wouldn't you share your workaround for the good of all?  You never know when an idea is part of the solution.

[kpatiby]

I have the same problem and just had Verizon reset my network settings on my Galaxy Z-flip 5 and still cannot get my Luxe to pair. All other fitness devices did.

[rduke982]

I updated my Galaxy Flip on Monday to the new OS. My FitBit Luxe decides to stop syncing right then. This is so frustrating! Support is of no help. They ask me to troubleshoot each time which I have done that several times with the same outcome. They are now saying it is an issue with the Flip & Fold phones. Support tells me their tech team is aware and working on a fix. Most companies would have a fix by now. Why is FitBit dragging their feet? So happy I'm not the only one.

[maryph64]

Interested in work around. In Android 13 update, they took away the clear cache option for the Bluetooth system app.😫

[txteva]

Would be great to get some time scale from Fitbit on this - I've linked a number of twitter people to this thread. Maybe making some public noise will get their attention to get a move on. 

[LostKiwi]

@maryph64  Yes, they did... that was one of the things Samsung tried getting me to do and didn't understand it wasn't available to select.  Samsung has been in complete denial, while Fitbit has admitted they have work to do.  They should be working together, as it's clear that Samsung has responsibility here too.  It was their update, after all.

[GPSfan]

Did not help for z fold phones! When will this issue be fixed? 

[AEPS96]

Hello, I am having the same issue with my inspire 3 and Samsung z4 flip. Any updates on getting it to work?