Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[Odyssey13]

Hi @Edmonton1234  you'd have to get with customer support for an answer, as we're forum members who use the products. From past experiences, it seems when Samsung updates their phones, it can be a problem with our devices until Fitbit is able to get the information needed to fix things. They usually do get it fixed, but there's no way to know a time frame. As for a refund, it's unlikely. Read more about refunds and warranty here - click

[Bnblasdel]

I am also affected by this issue. How will be notified when the issue is resolved?

[MichelleYap]

It is 2 weeks now 😞

[BitFit9]

Hi Davide, any update here before I switch to Samsung watch? 

Thank you.

[Ev-Charge5]

My Fitbit Charge 5 is no longer synching with my Samsung Z Fold!  My Bluetooth on my phone is not even picking it up or trying to pair with my charge5.  I had deleted, cleared cache and data, and nothing.  Help!

[00helen]

To update, I have just come off a support chat and there is no timescale for the fix, just as soon as possible. They did agree in the chat that this was a refundable problem, but they only processed refunds for items bought via fitbit.com. 

I'm lucky to still be in warranty from the sounds of it.

 

[SunsetRunner]

Hi I just went on chat and was not allowed a refund as I've had my watch longer than 45 days. I can't believe how short their warranty is on these watches.

[JenniDVM]

Enable fitbit to sync with Galaxy Fold 4 and refund fees for time it was unusable

[HHewie]

21st Dec 2022

2 weeks on and still no fix.  Can you please update us with the solution and date of solution. 

[Mommafit07]

I am having the same issue with my Samsung Flip 3. Ive had this phone for a year and just got a new fitbit device to replace because FITBIT support apparently did not know of this issue. I am so very disappointed here. Why are we paying for devices and they wont sync? And this known issue is just not getting fixed? Completely unacceptable. What options do we have here? 

How in the world did Samsung allow for an update that will make FITBIT not sync anymore? This is crazy to me!

[aproudmom]

Me too. Mine has not worked since Samsung did an update the end of November.  I have the Galaxy Z Flip3.  Fitbit says they are working on it, but it is very frustrating. I also have an Android.  

[Teeunited]

It's nothing to do with Samsung.
This is completely on Fitbit and their failures.
Basically Fitbit have failed to ensure their product is fit for purpose.
But their biggest failure is to their customers, who they have basically
abandoned.
They have ignored all requests to provide answers and to ensure they
provide the service that they charge for.
And their ignorance to ignore customers threats to abandoned their
products, which I strongly advise people to continue to do, will be their
downfall.

[ChimaeraLaurie]

I have been unable to sync my Charge 5 with my Samsung Galaxy Z Flip since the last Android update back in November. Yes, I have done all the above steps plus deleting my Fitbit app and reinstalling, and more.  It will not work and I’m wondering if I will ever be able to use my Fitbit with my phone ever again.  My husband does not have these issues with his Apple Watch.  I am able to sync with the Fitbit with my iPad.  This is EXTREMELY frustrating.

[aproudmom]

When I called Fitbit earlier this week, they said the problem was just with the Flip. It seems there may be other phones effected.  I have called Samsung 2 or 3 times and Fitbit probably at least 6 until someone told me there is a problem and will tell me when it is fixed. 

[FitbitUser108]

I just up graded my phone to a fold 4 and I can not get my charge 4 to sync. I deleted app and cleared watch and now it won't connect to phone at all and is stuck on start up screen.

[Zendaddy936]

I have tried all of these items as well and I still cannot get my wife's Charge 5 to sync to her Android Flip. Any other suggestions? This started happening immediately after we updated the Charge 5 yesterday.

[Snoup]

Idk if anyone cares but I just got my inspire 3 and honestly this issue is really deflating me rn. I'm gonna return it tomorrow and get a garmin. This blows.

[Barbara913]

I picked up my new galaxy 4 today.  It works, but it's just so much bigger than my luxe.  Honestly the luxe was just a perfect size for my small wrist and if they get this issue fixed within the return period for my galaxy 4, I will happily go back to the luxe and return this giant watch.  Just a bit sad about the whole thing.

[MzG99]

That's why I didn't get the galaxy 4. I love the size of my charge 5 but if
I have to switch I have to switch

[SteviK]

I like the size and style of the Luxe. I have the gorjana bracelet and wear it so the device is on the underside of my wrist. No one realizes its a Fitbit. I like that it looks like a bracelet, it's fashionable, and I wear my Tissot watch on my other wrist.

But I too am getting frustrated and am thinking about getting the Oura ring if this problem is not fixed soon.