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Failure to Launch

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‎05-31-2017 19:43

‎05-31-2017 19:43

So I couldn't get my fitbit to sync to my phone after my phone decided to reset itself. I redownloaded the application and after several attempts to troubleshoot I still failed. So I thought I'll just delete my device and reattach it. Well when I go about it, the app finds my device and starts to sync and then says it's having trouble and try again. Any suggestions? I have contacted fitbit several times via email and once via chat and I'm still having trouble a week later. The fitbit is a charge2 and it works great. Best investment. Just can't sync.

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‎05-31-2017 23:45

‎05-31-2017 23:45

First thing to try when a fitbit misbehaves is a restart using the following procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/ 

 

It does no harm and can sort out all sorts of issues. You might need to give it a few tries though as it's known to not always work.

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‎06-01-2017 02:49

In response to SteveH

‎06-01-2017 02:49

I have restarted my fitbit several times by holding the button down for four seconds until the symbol pops up while it's is charging

Sent from Yahoo Mail on Android
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