08-01-2018 17:05
08-01-2018 17:05
The first time that i installed the Fitbit versa, i could pair it with my Oneplus 5T. Meanwhile, i can't! The weirdest thing and sooo frustrated!! Can't connect by bluetiitb. What can i do??? Please help!
08-02-2018 07:21
08-02-2018 07:21
Welcome to the Forums @Nathalie1987.
This could be happening because the OnePlus 5T is currently not on the supported devices list, this cause some optimization issues like that one that you have experienced.
As long as a phone fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a chance that it will work as it did, but we are not able to guarantee it. Some users have mentioned that following the steps in here helps getting unsupported devices to work
Let me know if you have nay further questions.
08-02-2018 14:30
08-02-2018 14:30
08-05-2018 08:19
08-05-2018 08:19
Hello @Nathalie1987.
If you click on the text that says 'the steps in here' it should take you to a help article. There, select 'Trackers and Watches' and the instructions should show up.
I hope you find this useful! Let me know if there is anything I can help you with.