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Versa won't send quick reply to galaxy s7 edge

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‎07-31-2018 05:39

‎07-31-2018 05:39

So before I got a new phone my versa would send quick replies to my ZTE zmax blade. I upgraded to a Samsung Galaxy s7 edge and now my versa doesn't give me the option to reply. There is only a like and clear button. Where'd my reply option go?? 

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‎08-02-2018 05:46

‎08-02-2018 05:46

Thanks for joining the Forums @SunsetRunner.

 

Thanks for bringing this up. It could be because of the Android version being run on your S7. Android 7.0 or plus is needed  in order to get this feature. Could you confirm if that is the case? 

 

Also, do you still have your ZTE? If so, please turn it on and go into the Bluetooth settings. Look for your Versa in there and remove it from there. It is possible that the watch bonded with the phone and that is impeding the feature from working.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂

View best answer in original post

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3 REPLIES 3

‎08-02-2018 05:46

‎08-02-2018 05:46

Thanks for joining the Forums @SunsetRunner.

 

Thanks for bringing this up. It could be because of the Android version being run on your S7. Android 7.0 or plus is needed  in order to get this feature. Could you confirm if that is the case? 

 

Also, do you still have your ZTE? If so, please turn it on and go into the Bluetooth settings. Look for your Versa in there and remove it from there. It is possible that the watch bonded with the phone and that is impeding the feature from working.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎08-02-2018 11:54

In response to LanuzaFitbit

‎08-02-2018 11:54

My Android is 6.1 so that's probably the problem. Thank you! 

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‎08-05-2018 08:08

In response to SunsetRunner

‎08-05-2018 08:08

Hello @SunsetRunner.

 

Thanks for reaching back and letting me know. 

 

If you have the time, perhaps you'd be interested in visiting one of our Discussion boards. You can find a lot of different topics to talk about with other users. 

 

Please tell me if there is anything I can help you out with.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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