help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Family Trackers

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-29-2019 12:29 - edited ‎08-29-2019 12:32

‎08-29-2019 12:29 - edited ‎08-29-2019 12:32

Spoiler
Spoiler
 

My daughter has wanted a fitbit for ages and seeing the family function I decided to give in. She absolutely hated the Ace trackers (they're for children and she's nearly 8 after all!) so we decided on an inspire tracker. I have charged it and gone to add it to the family section and it won't let me? Am I missing something here? Surely there is a way to add any fitbit tracker to the family section........

Best Answer
0 Votes
2 REPLIES 2

‎08-29-2019 14:08

‎08-29-2019 14:08

Sorry, only Ace and Ace 2 can be used for kids in Family account.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎08-29-2019 17:42

In response to JohnnyRow

‎08-29-2019 17:42

We ran into the same problem.  I just set my daughter (10) up with a regular account using my own email address so that I can readily monitor it (not that it's been a problem so far, but there are plenty of scammers/spammers out there and I'd rather play it safe.) 

Best Answer
0 Votes