help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa isn't syncing nor receiving notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-28-2019 10:31 - last edited on ‎08-29-2019 16:46 by Fitbit Moderator

‎08-28-2019 10:31 - last edited on ‎08-29-2019 16:46 by Fitbit Moderator

Fitbit 3.3.1 is causing me nothing but problems.  I've uninstalled and reinstalled multiple times.  Every few days it just won't sync or notify me of anything.  I've rebooted my versa.  This update is a hot mess and has made my fitbit useless.  Please advise on how to correct these issues.  I'm a long time fitbit user and a tester.  Pretty sure everything is set correctly with permissions enabled.   I've never had such issues like this.

 

Moderator edit: updated subject for clarity

Best Answer
1 REPLY 1

‎08-29-2019 16:58

‎08-29-2019 16:58

Hi @hoofbeats95. It's nice to see you here again.

 

Thanks for sharing your Versa's current behavior, and for the steps that you've tried prior posting. I'm sorry for the issues that you've had after the update, and I'll help you out with this. To investigate, may I know your phone's model and Android version? Also, what's the error message displayed when trying to sync?

 

Although you've tried troubleshooting your device, give a try to the following steps so we can get your Versa to sync and receive notifications:

  1. Remove the Versa from the Bluetooth settings.
  2. On your phone's settings tap on Apps > Fitbit > Storage > Clear Cache.
  3. Reboot your phone and restart your Versa one more time.
  4. Open the Fitbit app, tap on the profile's icon > setup a new device.
  5. Choose the Versa, tap on replace device and follow the onscreen instructions.
  6. Once this is completed, set the notifications one more time.

 

Let me know how it goes.

Best Answer
0 Votes