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Feedback about latest app update

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‎12-27-2019 04:43 - last edited on ‎12-29-2019 15:32 by Fitbit Moderator

‎12-27-2019 04:43 - last edited on ‎12-29-2019 15:32 by Fitbit Moderator

Let me first say my versa is less than a year old and it has worked perfectly until the latest update.I did my update 1 week ago and now I have reached out to Fitbit support now 4 times I have done all they asked me to do several times,my Fitbit after update drains my battery in 1 day if I shut it down at night as I have done for a year I have removed 3rd party clock faces I have practically shut everything down,it is still draining my battery,but fitbit support which like i stated have contacted them 4 times with no solution, they either can't fix it or choose not to,i have been a supporter of there products since the beginning, but things seem to have changed,seems like they no longer care about there customers, so very sad!

 

Moderator edit: Subject for clarity 

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‎12-29-2019 15:33

‎12-29-2019 15:33

Hi @Chloe121, it's nice to see you again participating here in the Community Forums, welcome back. Sorry for the delayed reply.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need. 

 

Let me know if you have any additional questions.

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