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Not receiving notifications with LG Stylo 3

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‎12-28-2019 19:45 - last edited on ‎12-29-2019 15:03 by Fitbit Moderator

‎12-28-2019 19:45 - last edited on ‎12-29-2019 15:03 by Fitbit Moderator

Since I updated my fitbit app to the 3.12.1 version, I do not receive my notifications from my LG Stylo 3 phone. It worked before the auto update. I did all of the steps in the help area and all troubleshooting steps and it still does not work. Help! Somebody! Anybody!

 

Moderator edit: Subject for clarity

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‎12-29-2019 15:03 - last edited on ‎07-25-2025 15:15 by Fitbit Moderator

‎12-29-2019 15:03 - last edited on ‎07-25-2025 15:15 by Fitbit Moderator

Hi @Jaebee272, welcome to the Community Forums!

Thanks for bringing this to my attention and for troubleshooting your device prior to posting. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit device are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes. 

Keep in mind that the LG Stylo 3 is not listed as a compatible device with our products and services, therefore, you can experience connection difficulties with it.

Let me know if you have any additional questions.

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