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Setup difficulties with Versa 2 and Samsung Galaxy Note 10

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‎12-28-2019 18:30 - last edited on ‎12-29-2019 15:01 by Fitbit Moderator

‎12-28-2019 18:30 - last edited on ‎12-29-2019 15:01 by Fitbit Moderator

Hello to all! I am having extreme difficulty with connecting the versa 2 and my galaxy note10 via bluetooth. The phone is visible to other devices but the Versa 2 will note recognize it. 

 

I have reset and updated the watch. Deleted the Fitbit app and reinstalled it. Checked all settings! Can anyone help me?

 

Moderator edit: Subject for clarity

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‎12-29-2019 15:00

‎12-29-2019 15:00

Hello @Ashleykirk, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.  

 

Keep in mind that the Samsung Galaxy Note 10 is not listed as a compatible device with our products and services, therefore, you can experience connection difficulties with it.

 

Let me know if you have any additional questions.

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