Feedback about the new dashboard and Inspire HR

[winchesterlad]

I can't tell you how much I hate the updated android app. I use the word "update" advisedly. It fees like three steps backwards. Everything was so easy to do on the previous app -- now you have to click three times just to set an alarm. I learned of the new app when i bought a new

Inspire HR to replace my previous Alta HR. I've owned at least 5 Fitbits, and I find the new Inspire to be the worst I ever bought. Installing the band is a pain. The "touch" screen is a mess, and frankly, the whole device feels cheap.

I immediately returned it to Best Buy, and you'll be interested to know the 3 techs standing behind the counter told me they've had many, many Inspire returns for all the reasons I've listed above.

I'm switching to Garmin.

Moderator edit: Subject for clarity

[RicardoFitbit]

Hello @winchesterlad, welcome to the Community Forums.

Thank you for taking the time to share your thoughts and personal experience with the new dashboard design, totally understand how frustrating this situation can be for you and that you're not satisfied with the new design. Let me share with you that the feedback that's submitted here in the Community Forums is always appreciated because we are always striving to improve the Fitbit experience with our products and services, therefore, thank you for sharing your post with us.

Don't hesitate to contact me back if you need anything else.  

[LAinWLA]

Hello @RicardoFitbit - why hasn't anyone responded on the thread started by @AlessFitbit where most people are posting their (HORRIBLE) issues with the "updated" (cough cough) app?

https://community.fitbit.com/t5/Android-App/New-Fitbit-app-experience/m-p/3707483#M111944

Also, why is the "updated" app so crappy?  Inquiring minds want to know.

[winchesterlad]

Could not agree more.  App is a step back, not forward.

[RicardoFitbit]

Hello again! Sorry for the delay in responding. It's nice to see you both participating here in the Community Forums, welcome back @LAinWLA @winchesterlad. 

@LAinWLA I appreciate the information that was shared with us, totally understand how frustrating this matter can be for you. The feedback that was shared in your post is really helpful for us to evaluate our procedures because we are always striving to improve the Fitbit experience with our products and services. Please check @KateFitbit's latest post that was shared on the New Fitbit app experience thread. Same for you @winchesterlad. 

Don't hesitate to ask me any additional questions that remain unresolved, I'll be around.

[cbdo]

My cherished One died, and it took some adaptation to get used to the HR.  It's okay now; operating the HR is a bit clumsy but not bad for its small size, which I like.  I want my tracker to be just that; I'll wear my own cherished watches to tell the time.

**BUT** what's up with the new dashboard appearance on the Android app?  The parameters I use are harder to get to and the organization of the elements doesn't come close to matching what I use.  Fitbit, if going back to the old layout isn't an option, then please work on allowing me to customize the display the way I can on the computer dashboard, selecting which elements I want where.