help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fibit sync problem since Android app update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-20-2016 11:53

‎11-20-2016 11:53

As others have also had problems, I also chiming in about the Android app since the update. Now it doesn't sync and completely drains the battery of both the device and my Surge HR with constant attempt to sync. Went through the sync troubleshooting with no luck at all. When I tried to contact another way was told that I should get either another or newer Fitbit device. It worked fine until the app updated, so I really don't believe it something I need to address, rather you all need to either revert to the other previous version and/or fix the updated one!
Best Answer
6 REPLIES 6

‎11-20-2016 14:58

‎11-20-2016 14:58

I managed with my one by entering it as you would for a completely new device. It synced at the point in the process that it should and was fine from then. I used the same data as previously in email address and password. And my old records were there. Good luck
Best Answer
0 Votes

‎11-20-2016 15:15

In response to Gillean

‎11-20-2016 15:15

Pairing is rejected - both when I try it as a new device, when I restart
the Android, even did a delete of the app and reinstall.
Best Answer
0 Votes

‎11-20-2016 23:47

‎11-20-2016 23:47

I also find the latest update a step backwards. Seems like it takes forever to sync and then my phone locks and cancels the sync.
Best Answer
0 Votes

‎11-21-2016 05:20

‎11-21-2016 05:20

I've had to unstall the app and revert back to the old version.

 

It's not really a probem becuase i prefer the layout of the old dashboard anyway.

Best Answer
0 Votes

‎11-22-2016 05:36

In response to cpow

‎11-22-2016 05:36

Hi there @muggleliason, @Fedaykin409 and @Fedaykin409, let me give you a warm welcome to our Community. Also let me thank you for the great suggestions @Gillean.

 

I have updated to the latest version of the app on my phone which is not compatible by the way, at least doesn't show on the list of compatible devices. But so far I haven;t seen any issue at the moment to sync in my personal experience.

 

So I will start with the most basic which is to log out from the app and restart your Android devices. Once your phones or mobile device has completely loaded, log back in and try to sync again. Most of the times is just require a restart after the update.

 

If the issue persists, take a look at the following post for additional help. here you will find more recommendations and troubleshooting steps for syncing issues on Android too.

 

Hope this helps. I'll be around if you need more help.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer

‎11-22-2016 07:30

‎11-22-2016 07:30

I have got my fitbit and app to work by reinstalling the tracker with the app as if it was a new tracker. The problem with syncing then disappeared

Best Answer
0 Votes