Firmware update attempt

[Bol2]

Attempted to update the firmware for my Charge 3 when I saw the message on my Android phone/Fitbit app on  4/26/19 evening. It would not recognize my Bluetooth, so update failed, and device has not synced since. I have attempted several times. Ready to throw something out the window soon.

[Rich_Laue]

Hello @Bol2 I'm not sure which phone you have,  I assume that it is on the tested and supported list.

• First thing I would do is see if there is a Fitbit app update.
• Then go into the phone's settings / apps / Fitbit / storage / clear cache
• Let's also kill the Fitbit app from settings / apps / Fitbit 
• Restart the phone
• Restart the Charge 3

Then let's open the Fitbit app and try again. It took a while this morning for the update to start but it did go through after I performed the above steps 

When the app is started a sync should start ans you probably will need to wait for this sync to finish. 

[PattyP1219]

Update worked for my Fitbit Zip!  Allelluia.

[Bol2]

So is this working good for you? Or is it new testing that changes
everything? Maybe I won't want the update?

[Rich_Laue]

Hello @Bol2 I'm not sure if I understand your question,  agree you asking about an app update or firmware update?

Is your tracker now syncing its data to your Fitbit account?

[Bol2]

The Fitbit app says "firmware update available".
I haven't tried your suggestions yet. Was just writing it all down to
follow.

[Bol2]

I have Motorola G6 Android phone. It is on the approved list from what I can tell, and has been working fine til trying this update. Is there a difference between a Fitbit app update and a Fitbit firmware update?

[PattyP1219]

It was a Samsung update that seemed to cause the problem as far as I know. Sent from my Sprint Samsung Galaxy S8.

[PattyP1219]

Not only did it update, it had the statistics for the past week. Sent from my Sprint Samsung Galaxy S8.

[Bol2]

I have Motorola G6. Thanks.

[Bol2]

Charge 3 is now syncing steps, etc to Fitbit dashboard, but still Bluetooth
connection issues. Phone doesn't recognize the charge 3 is out there. So
it's not talking back.... this screen shows up....

[Kapitalkay08]

Will this work on my S10+? Cause I didn't have any issues til I attempted to add my new Versa and the **ahem** thing won't recognize my wifi or bluetooth 

[LanuzaFitbit]

Hello @Bol2, @PattyP1219 and @Rich_Laue. Welcome to the Forums @Kapitalkay08.

I apologize for the delay in my response. @Rich_Laue Thanks for being around to help and also thank you the rest of you for trying all of the steps that have been recommended.

@PattyP1219 Glad to read that everything seems to be working correctly for you.

@Bol2 Could you elaborate a bit more on what is the issue that you are experiencing at this moment? I'd like to take a closer look at what is going on.

@Kapitalkay08 Has this situation continued for you or has it been resolved since your last post?

I look forward to your replies.

[TNC_01]

Not working for me. I have a Moto Z Play and it was all working fine until this update notification. Now i have lots of Bluetooth issues and cannot sync. Tried all of the steps listed but no success.

[PattyP1219]

I am SO sorry.  It worked for a few hours and then stopped again.  Back to removing the back to update.Sent from my Sprint Samsung Galaxy S8.

[amy308]

The firmware update has ruined my fitbit connection to the phone. It immediately stopped routinely updating through the day and now it can't sync to the phone at all. I get messages of either the fitbit needs a pin (which doesn't exist for the Charge 3), the fitbit settings need to be updated or that the fitbit is not available. I also have a Galaxy 8. Here are all the things I have tried that are listed on various online place: I have tried a forced stop of the ap. I have restarted the fitbit. I have de-paired the other paired device on the phone. I have cleaned the controls on the back of the fitbit. I have re-installed the update. I have logged into the computer account and checked all the settings. I am soooo frustrated.

[amy308]

Don't do the update! Your fitbit will stop being able to sync to your phone! I wish I hadn't done it!!!

[Rich_Laue]

@amy308  you mention having access to two phones,  please remember that the tracker can only connect to one phone at a time and three tracker will decide which phone to connect to.  If both phones are nearby and turned on,  you will need to turn the bluetooth off on the phone that you are not using at the moment to sync. 

As for the pin,  this should only be needed during the setup of the tracker. 

[amy308]

What i stopped was a pairing of my headphones to my phone so the only pairing to the phone bluetooth was fitbit charge 3


Sent from Xfinity Connect Application

[LanuzaFitbit]

Hello @amy308, @Rich_Laue, and @PattyP1219. Welcome to the Forums @TNC_01.

I apologize for the delay in my response. @Rich_Laue Thanks for being around to help. Thanks for sharing all of those details on the steps that you have tried and that after the update you are experiencing syncing issues.

@TNC_01, In your case I'd like to recommend that you try to follow the steps listed in this help article:

1. Open Bluetooth menu on mobile device
2. Follow steps to “forget” Charge 3 from Bluetooth settings
3. Turn off Bluetooth, wait 5 seconds, turn Bluetooth back on
4. Return to the Fitbit app and immediately click to begin the update.
   • You may see a “Bluetooth Pairing Required” dialog after returning to the Fitbit app. Do not pair the Charge 3 until after the update is complete!
5. After the updaet has completed, re-enable all day sync 
6. When prompted, allow the mobile device to "Pair" to Charge 3

That will get it to work correctly.

@PattyP1219 and @amy308 , in your case, please let me know what Android version is your phone running at the time. That will let us better understand what is going on and how to proceed.

Let me know if you have any further questions.