Fit bit app crashing

[LesleyJW]

I've had my Fitbit Alta for just over a week and during the last few days I have been having a problem with the app (on my Moto G 3) crashing. It either freezes on a blank white screen or closes and refuses to open.

I have been able to restart it by rebooting my phone but a couple of times that has not worked and I have had to uninstall and reinstall the app.

Any ideas ?

[CrazyBirdMan]

I had this same issue on my Moto G2 recently.

I work in the computer security field for a major software security firm. I had recently installed several of thier andriod phone security offerings. I had these installed for a while before the issue, but I had noticed a quick message from one a bit before the first instance of the issue popping up.

As a test I uninstalled all but the antivirus/anti-malware software and the password storage programs. I also uninstalled Pokemon Go and Ingress, and some Looked Room Puzzle (games), then rebooted the device one more time. I have not had the issue since.

As a professional Tech Support agent for that company, I will not identify which one I am referring to, please do not ask (I want to keep my job). I also cannot be 100% sure it was their software since I also uninstalled the four games.

On the other hand, having worked in the software security field for more than 35 years, I know that in order to be effective security software absolutely MUST be invasive. It must medle with and monitor everything running on the device it is to protect..or it simply is not going to be able to do what you asked it to do. 

My suggestion is to start with any security software and programs you no longer use, then reboot and test. DO NOT leave your device without some form of security software for more than it takes to test. There are too many malicious people and applications to leave yourself open to attack.

Did I mention that security professionals are paid paranoids.  🙂

[LesleyJW]

Thanks for that swift advice, CrazyBirdMan.

I don't have any games on my phone and my anti-virus software considers the fitbit app as safe. Could it be a memory issue? It runs at about 80% average usage.

[USAF-Larry]

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@CrazyBirdMan wrote:

Did I mention that security professionals are paid paranoids.  🙂

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As we used to say when I was in military intel, "Just becuase you are paranoid does not mean they are not following you....." 

[CrazyBirdMan]

@LesleyJW Could be the memory.  You might want to see if you can see which App is being so agressive with your memory.  I am not a big phone App person, so I am not sure how you would do that. but I would bet a quick Google Play search would find 1 or 2...or 30.

It might also still be the Anti-Malware, even with it being safe listed. The security software might not actively block it because it is safe...but it should still be interacting with it, and the FitBit App might not be taking kindly to that interaction.

[CrazyBirdMan]

@USAF-Larry I remeber back in Junior High (40 some odd years ago) my Math teacher had a poster that was similar. "Just because you aren't paranoid doesn't mean they aren't out to get you."

[LesleyJW]

Thanks, CrazyBirdMan. I'll see if I can see what's going on next time it crashes (if it does).